Associate Principal, Strategy Consulting

Overview

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Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture. In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions. With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas : Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

Location and Flexibility

To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity (Tuesdays, Wednesdays, Thursdays) at either our Boston, MA, Charlottesville, VA, Columbus, OH, or Durham, NC office. Travel to client sites (10%) will be required on an ad hoc basis.

The Opportunity

As an Associate Principal, Strategy , you’ll play a leading role at the intersection of Business Strategy, Customer Experience (CX), Technology, and User Experience in guiding the creation and evolution of the world’s best digital products and experiences. Our Strategists have the autonomy to shape beautiful, useful, and customer-centric digital solutions across platforms—native apps, responsive sites, bots, voice assistants, and more—for many well-known brands. You’ll operate at both the individual product level and across a client’s broader digital ecosystem. You’ll counsel clients on digital initiatives to drive superior business outcomes in product, employee-facing and contact center environments. You’ll be a trusted advisor to senior client stakeholders, championing CX-driven digital transformation and helping to define how organizations deliver long-term value through seamless and emotionally resonant customer experiences.

Great product sits at the intersection of Desirability, Feasibility, and Viability. Our Strategy practice identifies competitive whitespace, facilitates client workshops, participates in user research, drives ideation to meet business goals and user needs, and articulates business value to make recommendations for product direction.

Responsibilities

• Tell compelling stories through presentations outlining the research, vision, and balanced recommendations with technical reality
• Identify and articulate business goals, market goals, and user goals
• Create clarity out of ambiguous problem spaces; focus the team’s effort in the most valuable direction
• Consult on customer acquisition, retention, and CX performance optimization for digital products
• Gather and analyze large amounts of information and develop insightful recommendations and product vision
• Communicate product decisions to senior-level stakeholders
• Lead ideation exercises and drive creative problem solving
• Work closely with designers, researchers, and project managers to set product direction for portfolios and platforms
• Identify whitespace in our strategy service offering with leadership
• Contribute to commercial activity, including strategic input into client pitches and RFP responses

Qualifications / Skills

Bonus Points

Annual Salary Range

$140,000 - $200,000 USD

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity. We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us. For more information on how we use your information, see our Privacy Policy.

What We’ll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits :

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