Retail Shift Leader
Assists the store leadership with the day-to-day store operations and overall performance to meet or exceed budget while operating in compliance with company standards. Demonstrates an enthusiastic, winning attitude at all times. Acts courteously and with interest in each encounter with guests. Contributes to the mission of Goodwill by providing amazing customer service to our guests. Upholds a positive work environment and lives our core values. The Retail Shift Leader will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment every action and interaction with team members, donors, customers, management and persons served.
Essential Functions :
- Frequently supervises staff, giving them verbal and written communications regarding work assignments and performance.
- Provides customer service i.e. addressing complaints, resolving conflicts, providing help and assistance wherever needed.
- Processes customer transactions quickly and accurately within the cash handling guidelines.
- Ensures proper maintenance, reporting, and management of the store's financial assets.
- Maintains all visual presentations and proper rotation of merchandise.
- Ensures a clean and safe environment in the stores, processing area and donation center.
- Meets or exceeds daily production goals for grading, sorting, hanging, pricing and tagging donated items.
- Opens and closes store during the designated hours of operation.
- Ensures store personnel comply with the company's guideline to exceed customer and donor experiences.
- You will be hired as a Retail Shift Lead; you will be cross-trained and expected to learn and work in all areas of the retail operation.
- Prepares for and implements daily huddle meetings.
- Actively maintains a safe, healthy, and positive environment.
- Performs store housekeeping duties as needed.
- Perform other duties as assigned by management.
Minimum Qualifications :
Required Skills :
High school diploma or GED is preferred.12-18 months related experience and / or training.Knowledge and Skills :
Knowledgeable of and complies with all company policies and procedures.Must be able to effectively communicate with other store employees.Able to push or pull loads weighing over 50 pounds continuously.Able to understand, communicate, comply with and enforce policies and procedures.Able to learn new processes quickly and possesses strong organizational skills.Able to problem-solve, prioritize and be able to multi-task.Able to travel to and work at other locations as needed.Able to do basic math and manage a budget.Basic computer skills.Must have reliable transportation.Able to work a varied schedule that regularly includes nights and weekends.Certifications and Licenses :
Valid drivers license.Preferred Education / Experience / Knowledge & Skills / Certifications & Licenses :
High School Diploma required.Experience in customer service preferred.Experience in office management is preferred.