Customer Relations Manager (Ho-Ho-Kus)

Customer Relations Specialist

Location : Paramus, NJ

Reports to : Customer Relations Manager

Salary : Up to $55,000 / year, depending on experience

Job Type : Permanent, Full-time, on-site

Position Summary

The Customer Relations Specialist plays a key role in delivering exceptional customer experiences and ensuring seamless coordination across departments. This position supports the Customer Relations Manager and the Management Team by maintaining strong relationships with clients, overseeing order execution, and driving operational efficiency from order receipt through delivery.

Key Responsibilities

Maintain confidentiality in all customer, vendor, and company matters.

Build and nurture long-term customer relationships through proactive and transparent communication.

Identify and assess customer needs, ensuring issues are resolved promptly and satisfaction levels remain high.

Coordinate with internal departments to ensure production schedules align with customer delivery commitments.

Collaborate with purchasing to ensure material availability for purchase orders and quoting projects.

Analyze open orders, forecasts, and shipping requirements to maintain supply continuity.

Manage customer orders from entry to fulfillment, including price reviews, delivery scheduling, and ERP updates.

Address and resolve customer complaints professionally, ensuring timely follow-up and resolution.

Maintain accurate and current data on purchase orders, pricing, and revisions within the ERP system.

Oversee shipping schedules, documentation, and carrier coordination to meet deadlines.

Prepare professional correspondence and responses to routine customer inquiries.

Support the training and development of Customer Relations Associates and foster a collaborative team environment.

Adhere to all company policies and procedures, including those outlined in the Quality Management System (QMS).

Perform additional duties as assigned by management.

Qualifications

Minimum of 3 years of experience in customer relations, client service, or account coordination.

Strong organizational skills and exceptional attention to detail.

Excellent written, verbal, and presentation skills.

Demonstrates empathy, patience, and professionalism under pressure.

Proven ability to multitask, prioritize, and problem-solve in a fast-paced environment.

Proficient in Microsoft Office Suite and ERP systems.

Ability to work independently with minimal supervision.

Must be fluent in English (reading, writing, and speaking).

Education : High school diploma or equivalent required; associate or bachelor's degree preferred.

For More information on this job posting, please text 201.389.7329.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.