CLAIMS TECHNICIAN (WORKERS' COMPENSATION)

Claims Technician

The City of Torrance is currently seeking a responsive and customer service-oriented Claims Technician to join the Workers' Compensation Team!

The Finance Department is a dynamic organization whose mission is to protect the City's assets while providing and supporting the Torrance community with sound financial advice in a timely, cost effective and professional manner. The Workers' Compensation unit is responsible for adjusting all workers' compensation claims filed against the City; implementing policies and procedures across the organization to reduce the City's exposure to work related injuries; and helping to ensure all City operations are carried out in compliance with local, state and federal safety regulations. The workers' compensation program is self-insured. This Unit is made up of one Manager, one Claims Examiner, and one Claims Technician, as well as support staff. This small but impactful unit prides itself in providing case management and claims administration for all injured City employees.

As part of the Workers' Compensation Team, the Claims Technician performs responsible paraprofessional duties for Workers' Compensation cases. This position requires a high degree of discretion and independent judgment and reports to the Workers' Compensation Manager. The Claims Technician meets with departments for case updates; maintains current and accurate claim records; prepares statistical reports, establishes and manages case files, performs preliminary investigation of accidents related to claims, responds to inquiries and provides information regarding benefits; composes routine letters and correspondence.

Any combination of education and experience that provides the knowledge and skills required is qualifying. A typical way to obtain the knowledge and skills would be : a bachelor's degree from an accredited college in business administration, public administration, risk management, human resources, or a closely related field or two years of progressively responsible clerical or administrative experience which included duties requiring the use of initiative and independent judgment. Experience or training related to insurance, risk management or workers' compensation is preferred.

Successful candidates will possess the following : clerical or administrative experience or training related to workers' compensation and insurance; knowledge of Workers' Compensation laws, rules and regulations, jurisdiction, functions and procedures of the Workers' Compensation Appeals Board; knowledge and experience with lost time workers' compensation claims, notice requirements, and benefit calculations; effective interpersonal and customer service skills (face to face and over the phone); the ability to work autonomously and make independent decisions; and the ability to handle multiple tasks with shifting priorities.

Interested candidates must submit an online application and supplemental questionnaire at www.TorranceCA.Gov / Jobs. The application filing period opens Thursday, October 9, 2025, and closes Friday, October 24, 2025, at 11 : 59 p.m. Only those candidates who best meet the City and Department's needs will be invited to participate in the examination process, which will consist of the following components : Panel Interview (Weighted 100%) (Tentatively scheduled for November 4, 2025).