Quality Assurance Manager

Quality Assurance Manager

Interfaces and acts as a liaison between Manufacturing and Quality at the Divisional Level using multidisciplinary manufacturing knowledge. Communicates and resolves Quality related issues in a fast paced manufacturing environment. Supports the Quality and Manufacturing functions by educating employees on quality systems, quality metrics, and customer engineering. Develops and empowers Quality personnel while improving Manufacturing and Quality relationships. Is a leader within the department holding employees accountable for business ethics and daily performance.

Bachelor's degree in Business Administration, Management or related field or equivalent work experience in the preferably in the Aerospace Industry.

Minimum of 3 years of knowledge and experience in the Quality Assurance field.

Oversee the Quality department to ensure delivery of high-quality products that meet the customers' needs.

Provide training, learning and development where appropriate for all employees.

Provide training as required in the quality system concepts, audit techniques, approaches corrective / preventative actions and continuous improvement activities.

Partner with other departments to ensure the adherence to the Quality Management System and other compliance requirements.

Collaborates with operations, leaders, purchasing, customer service and others to efficiently meet customer demand.

Excellent verbal and written communication skills to interact and deal with internal and external customers.

Supports all regulatory and customer quality audits.

Regularly inspects and evaluates products for quality and defects.

Provide visibility to management of potential quality issues, as well as input on internal perceptions associated with Quality and Delivery performance.

Works with Manufacturing and Quality Assurance personnel to perform in process review and assure best practices are followed.

Review applicable organizational policies and procedures, ensuring accuracy and relevance, communicating policy and procedure updates and changes.

Performs other related duties, as required.

Hires and trains front-line employees.

Organizes, directs, and oversees the schedules and work of front-line employees.

Provides constructive and timely performance evaluations.

Handles discipline and termination of employees in accordance with company policy.

Works with department leaders to monitor each department and make recommendations to improve performance that impacts the organization.

Knowledge of business and management principles involved in strategic planning, resource allocation, human resource modeling, leadership technique, quality processes, production methods and coordination of people and resources.

Knowledge of raw materials, production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Knowledge of manufacturing documentation including work orders, blueprints, customer specification materials and the bills of material (BOM) process.

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Knowledge of GSS systems, very high level Microsoft Office Excel and Project computer programs and software.

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.

Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Strategic Thinking Using cognitive skills to establish and implement decisions.

Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Learning Strategies Selecting and using training / instructional methods and procedures appropriate for the situation when learning or teaching new things.

Mathematics Using mathematics to solve problems.

Monitoring / Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Reading Comprehension Understanding written sentences and paragraphs in work related documents.

Speaking Talking to others to convey information effectively and appropriately.

Writing Communicating effectively in writing as appropriate for the audience.

Coordination Adjusting actions in relation to others' actions.

Instructing Teaching others how to complete a process.

Negotiation Bringing others together and trying to reconcile differences.

Persuasion Persuading others to change their minds or behavior.

Service Orientation Actively looking for ways to help people.

Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.

Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Operations Analysis Analyzing needs and requirements to create a resolution.

Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct, relative to the goals of the system.

Management of Financial Resources Determining how money will be spent to get the work done, and accounting for these expenditures.

Management of Material Resources Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Management of Personnel Resources Motivating, developing and identifying the best people for the job.

Time Management Managing one's own time and the time of others.

Spreadsheets Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.

Presentations Using a computer application to create, manipulate, edit, and show virtual slide presentations.

Internet Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).

Navigation Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.

Word Processing Using a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents

Graphics Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs.

Databases Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.

Requires a willingness to lead, take charge and offer opinions and direction.

Requires being honest and ethical.

Requires accepting criticism and dealing appropriately with high stress situations.

Requires a willingness to take on responsibilities and challenges.

Requires being reliable, responsible and dependable while fulfilling obligations.

Requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

Requires developing one's own ways of doing things, guiding oneself with little or no supervision and depending on oneself to accomplish tasks.

Requires maintaining composure, keeping emotions in check, controlling anger and avoiding aggressive behavior even in very difficult situations.

Requires being careful about detail and thorough in completing work tasks.

Requires analyzing information and using logic to address work-related issues.

Requires being pleasant with others and displaying a good-natured attitude.

Requires determination in the face of obstacles.

Requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

Requires being sensitive to others' needs and feelings as well as being understanding and helpful.

Requires being open to change and considerable variety in daily routine.

Requires being able to work within a team environment and being able to connect with others.

Has the capability to troubleshoot complex and questionable inspections by asking the right questions to get to the root cause of the problem.

Ability to work in a dynamic environment with multiple priorities and shifting time requirements.

Makes decisions based on customer / regulatory requirements.

Ability to effectively communicate in small and large group environments.

Confer with organizational team members at all levels to discuss issues, coordinate activities or resolve problems.

Implement corrective actions to address organizational or departmental issues.

Must be an engaged leader with a "hands on" approach to quality improvement.