Sales Operations Administrator

Sales Operations Specialist

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we're driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information when, where and how people need it. We're seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

Your Opportunity

As a Sales Operations Specialist, your primary responsibility is to support the sales team with a focus on key administrative tasks across the full Order-to-Cash process. You will play a vital role in streamlining and facilitating sales support functions, including contract processing through DocuSign, coordination of paperwork with channel partners, and cash closeout activities with Windsor. This role ensures the sales team is fully supported in all administrative aspects of the sales cycle so they can focus on revenue-generating activities. This remote position is U.S.-based only (excluding U.S. territories).

What You'll Do

Support the sales team by managing and coordinating administrative tasks throughout the Order-to-Cash process

• Facilitate contract workflows using DocuSign and ensure timely completion of documentation
• Manage required paperwork and communication with channel partners to ensure alignment and accuracy
• Assist with internal processes related to cash closeout in collaboration with Windsor
• Maintain accurate and timely records of customer information, contracts, and sales documentation using EBSCO's tools and systems
• Coordinate with internal stakeholders to support customized product offerings and pricing setup
• Collaborate with sales, marketing, and customer satisfaction teams to ensure seamless support across departments
• Manage the entry of channel partner sales orders and ensure accuracy by resolving questions or discrepancies through proactive communication and cross-functional collaboration
• Use internal systems and platforms effectively to track progress and ensure data integrity
• Stay informed on internal process changes and provide feedback for continuous improvement in sales operations

Your Team

You will be welcomed as a key member of the Sales Operations team and work closely with about 25 Medical Sales team members as well as the broader Sales and Marketing departments. You will also interact with our channel partners. Our team values flexibility and work-life balance, and we are committed to providing ample resources, training, and support for your success and career growth at EIS.

About You

3+ years of experience in sales operations, sales support, customer service, or related administrative functions

Strong organizational skills with the ability to manage multiple tasks and deadlines

Familiarity with contract management tools (e.g., DocuSign) and CRM systems

Strong communication and collaboration skills

Detail-oriented and analytical, with a commitment to accuracy and process improvement

Able to work independently and cross-functionally in a remote environment

What Sets You Apart

Experience supporting sales teams in a B2B or SaaS environment

Knowledge of order-to-cash processes and related systems

Proactive, resourceful, and committed to team success

Pay Range

USD $48,975.00 - USD $69,965.00 / Yr. The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position's work location. EBSCO provides a generous benefits program including :

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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