Account Director

About HireRight

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.

Overview

Account Director is responsible for working directly with key customers to enhance their overall experience with HireRight with a focus on retaining customers, optimizing our products and services and ensuring that customer is ordering services based on what is expected / what has been sold. Account Director will primarily manage enterprise-level customers, including multi-national customers representing broad product use. Generally, the role will support accounts with annual revenue $700k to $3MM.

Responsibilities

• Overall responsibility for managing the customer relationship (communications, expectations, key stakeholder relationships sponsorship, governance)
• Establishing a trusted adviser relationship that works to ensure customer's overall satisfaction with our products and services.
• Acting as a liaison between internal product and services teams and the customer with a focus on communicating features, process and road-map and how they influence customer activities. Developing account success plans for customers that outline their critical success factors, metrics for success, all key stakeholders, potential issues, trends and provide recommendations to customer and to HireRight.
• Working closely with Implementation Services to facilitate transitions following initial or re-implementations
• Monitoring and facilitating the customer's adoption of our services and time to revenue
• Leveraging customer relationships as needed for customer advocacy, user groups, case studies, and prospect references.
• Keeping customers informed of process and procedural changes.
• Identify optimization opportunities to ensure customer is utilizing the right features and services based on their risk mitigation profile
• Continually take the pulse of customer's business via analytics, KPI and customer meetings
• Ensure customer is taking advantage of all materials, training, user groups, and communications available to them.
• Understand the competitor foothold within customer, if any.
• Navigates through the HireRight organizations and harness the necessary internal resources to ensure customer positive customer engagement and loyalty
• Operates within a globally, matrix environment
• Act as a mentor to Key Account Manager and Sr. Key Account Managers

Qualifications

Knowledge & Skill :

Scope of Impact :

Strategic Planning :

Customer Focus :

What do we offer

In exchange for your expertise, HireRight offers an excellent employee benefit package which includes :

HireRight, LLC is an Equal Opportunity Employer

Minorities / Females / Veterans / Disabilities

HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee