Veterinary Client Service Representative - LeadThrive Pet Healthcare Specialists - Albuquerque • Albuquerque, NM, US
Veterinary Client Service Representative - Lead
Thrive Pet Healthcare Specialists - Albuquerque • Albuquerque, NM, US
13 days ago
Job type
- Full-time
Job descriptionAct as a liaison between front office and other department supervisors Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager Coach employees and direct reports Resolve informal client complaints, maintain and report on these issues to the hospital manager Provide top-notch customer service Identify and work compassionately with clients in various emotional states Answer and triage phone calls from clients Schedule appointments and schedule procedures Directs client and patient admissions and discharge operations Process payment transactions Perform end of day activities and routine banking deposits Maintain proper documentation in the electronic medical record Relay the appropriate information to / from clients to doctors and / or management Assist in cleaning the hospital including but not limited to : keeping reception desk area and lobby clean and sanitary, taking out the trash, laundry, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed Act as a primary point of contact for referring veterinary clinics and doctors Track and manage incoming referrals to ensure timely scheduling and communication Ensure referring veterinarians are kept informed of patient status, updates, and discharge summaries Maintain accurate referral logs and contact information for rDVMs Coordinate with doctors and medical staff to streamline the referral process Ensure a professional and courteous experience for referring clinics High school diploma or equivalent Previous customer service experience, preferably in veterinary or healthcare setting Strong communication and interpersonal skills Ability to multitask and work well under pressure Basic computer proficiency Knowledge of veterinary terminology and procedures Ability to lift up to 50 pounds, squatting, reach, and walking throughout the day Outstanding team skills
Description
Thrive Pet Healthcare Specialists Albuquerque is looking for a Lead Client Service Representative to join the team!
What we offer :
- Health, vision, and dental insurance
- 401k match
- PTO
- Paid parental leave
- Paid purrental leave
- Pet care benefits
- Growth and development opportunities
- And much more!
Responsibilities include, but are not limited to :
Requirements :
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Veterinary Client Service Representative • Albuquerque, NM, US
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