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Inside Sales - Service

Inside Sales - Service

McKinley Equipment CorporationIrvine, California, United States
29 days ago
Job type
  • Full-time
  • Quick Apply
Job description

McKinley Elevator sells, installs and services top of the line equipment in the accessibility lift industry. We are a team of industry experts with strong mechanical and construction aptitude who build relationships to maximize the potential of individual territories. Our benefits include medical, dental, vision and a 401k. Can earn up to $130,000 in year 1 in this salary plus commission role.

Key Responsibilities, Tasks and Activities :

  • Promote and sell our service department, including PM agreements, with every customer.
  • Qualifying and quoting service work generated from tech write-ups (Dash 1s).
  • Handles incoming customer calls and emails requesting service estimates, including effective qualifying of needs and quoting of services.
  • Update and maintain accurate data in Salesforce.com (CRM).
  • Diligent follow up on all open opportunities / quotes and tracking progress within Salesforce.
  • Review details of any quote / order with the customer.
  • Maintain consistent communication with each customer. Phone calls are preferred.
  • All activity documented in Salesforce to assist with prioritization and effective management.
  • Perform other duties as assigned.

Qualifications :

  • Self-starter is a must.
  • Enthusiastically works toward goals and assigned quotas as a measure of success.
  • Mature attitude in all aspects of their work.
  • Strong organizational skills with ability to prioritize and consistently meet deadline.
  • Ability to manage multiple projects at once with ease.
  • Excellent verbal and written communication with strong customer service skills.
  • Highly effective in negotiations.
  • Believes in continuous learning and always improving in order to succeed in the long-run.
  • Experienced at diffusing challenging situations and at ease working with customers in pressure situations.
  • Excellent follow-up skills, recognizing that follow-up is the key to success.
  • Punctual, reliable and trustworthy.
  • Strong computer skills including Microsoft Office and other cloud based products.
  • Solid numeracy / mathematical skills.
  • Excellent problem-solver with strong attention to details and accuracy.
  • Shows enthusiasm and demonstrates a positive attitude.
  • Works well in a team environment, being supportive and eager to help.
  • Physical Requirements :

  • Prolonged sitting.
  • Frequent telephone use, speaks and hears well enough to communicate with others.
  • Must be able to see well enough to read the computer screen, drawings, etc.
  • Grasping / Feeling : must be able to write, type, manipulate a mouse and use telephone system.
  • Ability to think and process information quickly, clearly and accurately.
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