Financial Aid Coordinator

Job Description

Job Description

Position Summary :

The Front-End Financial Aid Coordinator plays a dual role in delivering direct student-facing services while monitoring and guiding the productivity of front-line financial aid staff. Approximately 70% of the role involves hands-on financial aid processing and student support; 30% is dedicated to oversight functions, including monitoring team punctuality and file progression metrics.

Essential Functions : Operational Responsibilities (70%)

• Assist students in navigating the financial aid process, including completing applications, verifying documents, and submitting required forms
• Serve as the primary point of contact for students at the front-end of the financial aid process (application intake, document submission, eligibility guidance)
• Conduct individual counseling sessions and financial aid presentations to ensure students understand their financial options and responsibilities
• Evaluate student financial aid applications to determine eligibility for various federal, state, and institutional aid programs
• Maintain accurate and complete student financial aid records, ensuring compliance with regulatory requirements
• Collaborate with other university departments to resolve complex financial aid issues and deliver excellent student service
• Maintain thorough and timely documentation in the student information system (SIS)
• Escalate complex issues to the Financial Aid Manager or appropriate personnel
• Stay up to date with changes in financial aid regulations and communicate updates to students and team members

Supervisory Responsibilities (30%)

Qualifications :

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Equal Opportunity Employer :

Stanbridge University is an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other protected status. All qualified applicants are encouraged to apply.