Property General Adjuster - Field

Why USAA? At USAA, our mission is to empower our

members to achieve financial security through highly competitive

products, exceptional service and trusted advice. We seek to be the

#1 choice for the military community and their families. Embrace a

fulfilling career at USAA, where our core values – honesty,

integrity, loyalty and service – define how we treat each other and

our members. Be part of what truly makes us special and impactful.

The Opportunity As a dedicated Property General Adjuster, you will

work within defined guidelines and framework to investigate,

evaluate, negotiate and settle the highest complexity property

insurance claims presented by or against our members. You will

confirm / analyze coverage, recognize liability exposure and

negotiate equitable settlement in compliance with all state

regulatory requirements. You will recognize and empathize with

members’ life events, as appropriate. USAA also provides a company

vehicle to physically inspect losses within your locally assigned

territory. Field Adjusters may travel outside of their local

territory to respond to claims in other regions when needed. This

is an hourly, non-exempt position with paid overtime available.

This is a field-based role and the desire candidate needs to live

in Chicago, IL area. Candidates currently living in this location

or willing to self-relocate are encouraged to apply. What you'll

do : Manages assigned claims caseload comprised of claims with

highest complexity damages that require considerable knowledge and

understanding of claims coverage. Partners with vendors and

internal business partners to facilitate highest complexity claims

resolution. May also involve external regulatory coordination to

ensure appropriate documentation and compliance. Extensive

evaluation for highly complex claims, involving lengthy research

and determination of settlement. Proactively identifies and engages

in additional confirmation of potential discrepancies resulting

from research involving complicated situations. Serves as a

resource for less experience staff on complicated claim situations.

Determines coverage through analyzing extensive information

involving highly complex policy terms, including claim resolution.

Communicates with insured about coverage or any issues that involve

additional information or considerations regarding settlement

amount. Identifies coverage concerns, reviews prior loss history,

determines and creates Special Investigation Unit (SIU) referrals,

when appropriate. Determines and negotiates highly complex

settlement. Makes recommendations to management for settlement

amounts outside of authority limits. Maintains accurate and current

claim file with critical documentation throughout the claims

process for highly complex. Proficient knowledge of estimating

technology platforms. Utilizes platforms to prepare claims

estimates in order to manage complex property insurance claims.

Serves as a subject matter expert for claims handling. Supports

workload surges and / or Catastrophe (CAT) operations as needed to

include working significant overtime; may require deployment travel

during designated CATs. Works independently solving complex

problems with minimal guidance; acts as a resource for colleagues

with less experience. May require travel to resolve claims and

conduct in-person inspections. Ensures risks associated with

business activities are effectively identified, measured,

monitored, and controlled in accordance with risk and compliance

policies and procedures. What you have : High School Diploma or

General Equivalency Diploma required. 4 years’ relevant property

claims adjusting experience that includes writing estimates of

moderate-highly complex claims and field adjusting experience. 2

years’ experience handling dwelling claims. Successfully acquire

Property & Casualty (P&C) adjuster license and state

registrations within 90 days of hire. Proficient knowledge of

Xactimate or similar estimating platform. Expert knowledge

estimating losses of moderate complexity. Advanced knowledge of

property claims contracts and interpretation of case law.

Proficient knowledge of residential construction. Demonstrated

negotiation, investigation, communication and conflict resolution

skills. Ability to travel 50-75% of the year (local &

non-local) and / or work catastrophe duty when needed. What sets you

apart : General Adjuster experience with a Standard Insurance

Carrier 5+ years of Property field adjuster experience handling

large loss, heavy structure claims and ALE management 5+ years of

experience handling dwelling claims in the field Xactimate Level 2

certification Insurance Industry designations such as CPCU, AIC,

SCLA, AINS Currently hold an active P&C Adjuster License

Currently reside or able to self-relocate to Chicago, IL area

Physical Demand Requirements : May require the ability to lift a

minimum of 35 pounds to include lifting a ladder in and out of the

trunk of a car. May require the ability to climb ladders and

traverse roofs, this includes the ability to work at heights while

inspecting roofs and attics. May require the ability to crouch and

stoop to inspect confined attic spaces and go beneath homes into

crawl spaces. May need to meet all USAA safe driving requirements

including verification of driving record through MVR &

possession of valid driver’s license. Compensation range : The

salary range for this position is : $82,420.00 - $162,550.00 USAA

does not provide visa sponsorship for this role. Please do not

apply for this role if at any time (now or in the future) you will

need immigration support (i.e., H-1B, TN, STEM OPT Training Plans,

etc.). Compensation : USAA has an effective process for assessing

market data and establishing ranges to ensure we remain

competitive. You are paid within the salary range based on your

experience and market data of the position. The actual salary for

this role may vary by location. Employees may be eligible for pay

incentives based on overall corporate and individual performance

and at the discretion of the USAA Board of Directors. The above

description reflects the details considered necessary to describe

the principal functions of the job and should not be construed as a

detailed description of all the work requirements that may be

performed in the job. Benefits : At USAA our employees enjoy

best-in-class benefits to support their physical, financial, and

emotional wellness. These benefits include comprehensive medical,

dental and vision plans, 401(k), pension, life insurance, parental

benefits, adoption assistance, paid time off program with paid

holidays plus 16 paid volunteer hours, and various wellness

programs. Additionally, our career path planning and continuing

education assists employees with their professional goals. For more

details on our outstanding benefits, visit our benefits page on

USAAjobs.com Applications for this position are accepted on an

ongoing basis, this posting will remain open until the position is

filled. Thus, interested candidates are encouraged to apply the

same day they view this posting. USAA is an Equal Opportunity

Employer. All qualified applicants will receive consideration for

employment without regard to race, color, religion, sex, sexual

orientation, gender identity, national origin, disability, or

status as a protected veteran.