Voice Engineer 2

Job Description

Please note that all Move , Add - Changes are done by Service Desk and PC techs. The Voice operations engineer is an escalation point for NOC, Service Desk as well as PC techs.

Qualifications

• Cisco Certified Network Associate (CCNA) Voice / Collaboration or higher level Ce1tification. -
• Proficient in VoIP infrastructure and protocols- SIP, MGCP, SCCP and SRTP. Cisco Unified Communication Manager vl0.5 and above. -
• Experience in Cisco Unified Call Manager Express and High Availability solutions. -
• Minimum 3-5 years' experience providing and implementing network infrastructures and must have experience developing, operating, and managing a VoIP environment. -
• Takes ownership of assigned tasks : motivated to improve system design, performance, and overall user experience. -
• Strong understanding of Network Management implementation and Voice network.
• Understanding of integrating Cisco Voice networks with other platforms.
• Experience with implementation and management of Cisco Call Manager servers. -
• Experience with the implementation and management of Cisco Prime Collaboration and modules.
• Understanding the interfacing routers / switches with encryption devices.
• Basic understanding of networking protocols, QoS etc.
• Excellent oral and written communications skills.
• SIP, MGCP, SCCP and SRTP. Cisco Unified Communication Manage

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