Client Engagement Manager

This opportunity is within the EVERSANA Deployment Solutions business unit which partners with top tier pharmaceutical medical device and biotechnology companies to provide better smarter faster solutions for the industry. The Client Engagement Manager applies Commercial operational services knowledge and project management processes obtained through education and experience to partner with Business Development and the Deployment Solutions leads to increase operational efficiencies and provide project support from the time an opportunity is officially pursued through hand-off to the Account Activation team.

At EVERSANA we are proud to be certified as a Great Place to Work across the globe. Were fueled by our vision to create a healthier world. How Our global team of more than 7000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs skills and talents are unique but together we make an impact every day. Join us!

Across our growing organization we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA our people clients and most importantly the patients we serve.   We are EVERSANA.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by :

• Utilize a systematic and repeatable approach to inspect a business opportunity and to disarm and / or remove all types of organizational barriers and to identify the appropriate SMEs to assist with operational design and execution.
• Works closely with Business Development to capture project requirements scope and success metrics.
• Responsible for post-win Salesforce documentation for all business opportunities.
• Mobilizes a cross-functional team appropriate to the opportunity e.g. CRM Incentive Compensation Data Reporting etc. to establish and document project development strategy schedule costs budget and resource needs.
• Works with the appropriate SMEs to establish the execution plan weighing tradeoffs.
• Continuously tracks project activities risks and issues to ensure opportunity progress on schedule while meeting established customer requirements.
• Works directly with Business Development and the SMEs when needed to drive issues to closure and / or escalates issues and mitigation recommendations to Deployment Solutions management.
• Resolves people and team dynamic issues for the effective performance of the operations team in completing their assignments.
• May work with other program managers on interdependencies with other simultaneous projects.
• Schedules and leads timely status review meetings and formal project reviews.
• Support GDM with SOW Operational Services details applicable to each opportunity.
• Other duties as applicable to your assigned projects or departmental needs. These duties will be outlined in an annual goals and objectives process and evaluated in an annual performance management process.
• Demonstrate a commitment to diversity equity and inclusion through continuous development modeling inclusive behaviors and proactively managing bias.
• All other duties as assigned .

EXPECTIONS OF THE JOB :

Qualifications :

MINIMUM KNOWLEDGE SKILLS AND ABILITIES :

The requirements listed below are representative of the experience education knowledge skill and / or abilities required.

PREFERRED QUALIFICATIONS :

PHYSICAL / MENTAL DEMANDS AND WORKING ENVIRONMENT :

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounter while performing the essential functions of this position.

Office : While performing the essential functions of this job the employee is frequently required to reach grasp stand and / or sit for long periods of time (up to 90% of the shift) walk talk and hear; occasionally required to lift and / or move up to 25 pounds. The noise level in the work environment is usually moderately quiet with frequent interruptions and multiple demands.

Additional Information :

OUR CULTURAL BELIEFS

EVERSANA is committed to providing competitive salaries and benefits for all employees. The anticipated base salary range for this position is $84100 to $117000 and is not applicable to locations outside of the U.S.  The base salary range represents the low and high end of the salary range for this position.  Compensation will be determined based on relevant experience other job-related qualifications / skills and geographic location (to account for comparative cost of living).  EVERSANA reserves the right to modify this base salary range at any time.

Our team is aware of recent fraudulent job offers in the market misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites unsolicited e-mails or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.  Compensation will be determined based on relevant experience other job-related qualifications / skills and geographic location (to account for comparative cost of living).  More information about EVERSANAs benefits package can be found at  reserves the right to modify this base salary range and benefits at any time.

From EVERSANAs inception Diversity Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths experiences and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity but also age disability status veteran status sexual orientation religion and many other parts of ones identity. All of our employees points of view are key to our success and inclusion is everyones responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process please contact us at  .

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Remote Work : Yes

Employment Type : Full-time

Key Skills

Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking

Department / Functional Area : Operations

Experience : years

Vacancy : 1