Collections Specialist

Job Description

Job Description

Job Title : Collections Specialist

Job Description :

Job Summary - Collections Specialist

Full Time : Mon-Fri 8am - 5pm

Corporate Office - Lutz (In-office position)

Rate of pay : $17 - $22 / hr.

Seeking a detail-oriented and proactive collections specialist to join our team. This is an in-office, full-time days position. Must be able to maintain detailed records, resolve patients disputes, and provide exceptional customer service. Must understand HIPPA and medical billing. Microsoft applications and EMA are a plus.

Administrative

• Contacting patients regarding past due balances
• Investigating and assisting in resolving billing issues as needed
• Handling incoming payments and account adjustments to ensure proper processing and update account statuses
• Adhering to all ethical and legal practices governing debt collection and financial regulation
• Keeping detailed records of all collection activities
• Sending final notices and sending to outside collections
• Reviewing account ageing reports and monitoring accounts for overdue payments to identify and address issues promptly
• Prepare and present reports on collection activities and progress to management

Legal

Communication

Core Competencies

High school diploma, AA degree or higher. Knowledgeable in computer programs, EMR systems, customer service, excellent verbal communication skills. . Must be able to maintain detailed records, resolve patients disputes and provide exceptional customer service. Must understand HIPPA and medical billing. Microsoft applications and EMA are a plus.