Product Support Specialist

Product Support Specialist

NSH USA is looking for a motivated and hardworking Product Support Specialist for our Customer Service Center. This role is responsible for maintaining relationships with existing customers and generating new business opportunities for our machine parts business. The ideal candidate will have a passion for helping others, excellent communication skills, and the ability to thrive in a fast-paced environment. Those with experience as a service advisor, the after-market parts industry, or heavy construction equipment are highly encouraged to apply. Previous machine tool or automotive parts sales experience is preferred, but not required. Sales training will be provided. Qualified applicants should have a professional appearance, high energy, a positive attitude, and strong communication skills. We offer competitive compensation, ongoing training, and opportunities for career advancement. Join our team today.

Key Responsibilities :

• Serve as the first point of contact for customers, providing assistance and support via phone, email, and in-person interactions.
• Answer inquiries, address concerns, and provide information about our products and services courteously and professionally.
• Provide quotes, process orders, and coordinate equipment deliveries efficiently and accurately.
• Collaborate with internal teams to resolve customer issues, escalate complex inquiries as needed, and ensure timely resolution.
• Maintain detailed and accurate records of customer interactions, transactions, and inquiries using our CRM system.
• Educate customers on product features, usage, and maintenance to ensure their satisfaction and safety.
• Identify and pursue new sales opportunities.
• Continuously seek opportunities to improve processes and enhance the overall customer experience.
• Traveling to customer sites to assess their needs will be necessary but not expected to exceed 25% of the time.
• Other duties as required by the Customer Service Center.

Education and Skills :

Benefits :

This is a 40 hour per week (Monday through Friday) salary, non-exempt position in our Albany, NY location. The salary range is $50,000 - $70,000 per year. Commission pay is available after the training period. Character, integrity, and trustworthiness are very important attributes that NSH USA looks for in all candidates. Salary Range : $50,000 - $70,000 (annually; salary, non-exempt) NSH USA offers a complete medical / health care plan, 401(K), and incentive programs. Equal Opportunity Employer Veterans / Disabled Minimum Salary : 50000 Maximum Salary : 70000 Salary Unit : Yearly