Senior Manager, IT Operations and Liaison Services

Overview

JOB TITLE : Senior Manager, IT Operations and Liaison Services

LOCATION : Seaport, Boston, MA (Hybrid)

DATE PREPARED : September 10, 2025

We are seeking a strategic and bilingual (Korean / English) Senior Manager, IT Operations and Liaison Services to support post integration IT operations. This individual will play a critical role in maintaining operational excellence, aligning IT standards across companies, and ensuring a high level of user satisfaction. This position is key to ensuring smooth communication, long-term collaboration, and the efficient management of IT services.

Responsibilities

• Operational Management : Serve as the IT liaison for operational matters. Monitor technology performance, support metrics, and escalate unresolved or systemic issues with IT leadership.
• User Support & Satisfaction : Act as an advocate for users, ensuring high-quality support and rapid resolution of service issues. Identify and address user dissatisfaction trends introduced through integration or new systems / processes. Offer guidance and assistance to users on the use of various applications and hardware devices. Collaborate with Managed Service Providers to troubleshoot and resolve complex technical issues. Conduct user training sessions to enhance understanding of IT systems.
• Cross Cultural Communication & Integration Support : Communicate effectively with Korean-speaking teams on technical, strategic, and operational topics. Translate operational requirements, constraints, and regulatory needs into actionable insights for IT. Facilitate ongoing collaboration and cultural understanding between global teams. 3 years of hands-on Azure / Entra ID experience, plus Exchange Online.
• Reporting & Continuous Improvement : Provide regular updates to IT management on performance, risks, and areas requiring alignment. Identify and propose opportunities for improvement in IT systems and processes.

Competencies, Skills and Knowledge

Requirements

About AVEO

AVEO is a commercial-stage, oncology-focused biopharmaceutical company committed to delivering medicines that provide a better life for patients with cancer. AVEO currently markets FOTIVDA (tivozanib) in the U.S. for the treatment of adult patients with relapsed or refractory renal cell carcinoma (RCC) following two or more prior systemic therapies. AVEO continues to develop FOTIVDA in immuno-oncology combinations in RCC and other indications, and has several other investigational programs in clinical development. AVEO is committed to creating an environment of equity and to diversify representation within the Company.

All qualified applicants will receive consideration for employment without regard to disability, or status as a protected veteran.

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