Student Services Specialist Senior (Admissions, Records, and Registration)

Student Services Specialist Senior (Admissions, Records, and Registration)

Job ID : 322095

Location : Glendale Community College

Full / Part Time : Full Time

Regular / Temporary : Regular

Salary Range

$20.61 - $26.80 / hourly, DOE

Grade

111

Work Schedule

Monday - Friday, 8am - 5pm, OR 9am - 6pm; some evenings and weekends may be required.

Summer Hours : Monday - Thursday, 7am-6pm.

Work Calendar

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world.

We focus on people-not profits.

With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.

We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.

Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD :

Affordable and Comprehensive Benefits Package :

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off : Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension , including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans : 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs :

Job Summary

The Student Services Specialist Senior position in Admissions, Records, and Registration serves as the primary technical expert for all graduation and completion processes. This position provides leadership and oversight for the evaluation and awarding of degrees and certificates, ensuring accuracy, compliance, and efficiency in accordance with institutional, district, and state requirements. The Specialist Senior manages graduation - including regular, proactive, and reverse transfer processes - maintains tracking systems and reports, and oversees diploma production and distribution.

This role plays a key part in advancing student success by promoting timely completion and credential attainment, ensuring clear communication with students regarding graduation status, and providing excellent customer service. The Specialist Senior also supports department operations by assisting with service to students and faculty, projects, training staff, and identifying opportunities to improve processes and workflows through strong, analytical, technical, and data management skills.

Essential Functions

30% - Serves as primary contact for students regarding graduation and ongoing support for student success; provides support for online chat, phones, emails, etc.; evaluates student records to determine eligibility for graduation based on institutional program-specific requirements; processes and tracks graduation applications and ensures the timely and accurate awarding of degrees and certificates

30% - Technical expert for graduation evaluation; maintains internal spreadsheets, databases, and reports for organization and data tracking; uses Student Information System for a variety of tasks, including running degree progress reports, establishing graduation status, and awarding; oversees the diploma printing and mailing process, maintaining accountability for quality control and delivery standards, evaluates transcripts, and records them in the Student Information System

20% - Supports the Admissions, Records, and Registration department by assisting with project deadlines and department goals, as well as providing a high level of customer service to students, faculty, and staff (via phone, chat, email, and in-person), including responding to issues and complaints; works collaboratively with other departments and serves on a variety of committees

10% - Provides training and presentations on the graduation process as well as other Admissions, Records, and Registration policies and procedures. Delegates routine or project-based tasks as appropriate, and serves as a point of contact for technical guidance, and completes other duties as assigned

10% - Evaluate and post college transcripts, credit by exam / evaluation (PLA), correcting degree audit issues, and troubleshooting related technical errors in the supporting software programs

Minimum Qualifications

Associate's Degree from a regionally accredited institution and two years of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

A. Bachelor's degree from a regionally accredited institution

B. Two (2) or more years of experience working in an Admissions, Records, and Registration office at a postsecondary educational institution

C. Two (2) years of experience creating, maintaining and / or editing Microsoft Excel Spreadsheets, Google Sheets and / or other databases

D. Three (3) years of experience providing quality customer service in a variety of modalities including in-person, phone, chat, and email

E. Two (2) or more years of experience working with graduation requirements, either directly through the graduation process or through degree progress advisement / evaluation or similar

F. One (1) year of experience providing training and / or overseeing the work of others

Special Working Conditions

How to Apply

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information :

Posting Close Date

Open until filled. First Review Date : Wednesday, December 10, 2025.

Applications received after the review date may not be screened.

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states : "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit https : / / jobs.maricopa.edu / psp / MCPAHPRD / EMPLOYEE / HRMS / c / HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=322095&PostingSeq=1

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