Outside Sales Representative

Job Description

Job Description

Location : Northfield, Barre, Montpelier & Randolph VT

The Outside Sales Representative is responsible for driving sales growth and expanding market penetration by developing strong relationships with new and existing customers. This position serves as the primary communication link between customers and the store, ensuring exceptional service and customer satisfaction. The Outside Sales Representative will actively promote the full range of Sanel NAPA products, programs and services while identifying opportunities to increase sales and enhance customer partnerships. The Outside Sales Representative will be expected to fully implement and support Sanel NAPA initiatives, follow store policies and procedures and ensure that every customer interaction adds value. This position is responsible for building and maintaining strong relationships by calling on and supporting both new and existing customers, ensuring they have the right parts and solutions to keep their businesses running smoothly.

Essential Functions :

• Follow all company safety policies and procedures to ensure a safe and secure working environment for yourself, customers, and team members.
• Actively participate in monthly safety meetings.
• Build and maintain strong customer relationships by delivering courteous, efficient and professional services.
• Identify and pursue new business opportunities through prospecting and cold calling while actively managing customers and maintaining relationships with existing customers.
• Generate and develop leads through proactively identify, engage and manage leads on a local basis.
• Achieve personal sales and profit quotas as assigned monthly.
• Identify specific needs of customers and align solutions with Sanel NAPA's offerings.
• Maintain up-to-date knowledge of current sales promotions while efficiently processing consumer rebates and customer registrations.
• Effectively highlight product features and benefits.
• Build and maintain long-term relationships with customers.
• Actively participate in programs and events, contributing to team success and fostering a collaborative environment.
• Report to management on customer relationships, pipeline, forecasts, and new prospects.
• Provide strong customer service including solving customer problems, complaints, and questions in person or by telephone in a complimentary manner.
• Report any problems immediately to management.
• Exhibit a friendly, approachable and helpful demeanor.
• Adhere to Sanel NAPA company policies, Professional conduct code and appearance and dress standards.
• Schedule and participate in training and complete all on-the-job training activities.
• Show excellent communication and organizational skills professionally.
• Attend scheduled sales meetings supporting a team environment, while striving to be the 'top performer' and driving business to the store.
• Assist in collecting past-due accounts as required.
• Thrive in a quota-driven environment, consistently meeting or exceeding targets.
• Must be willing to work flexible hours, including evenings, weekends, and holidays.
• Serve as a positive upbeat role model, demonstrating a strong sense of personal drive and enthusiasm.
• Flexible to work retail hours and be assigned to any store location as directed by management.
• Record all daily call notes in the CRM platform to track customer interactions and maintain accurate records.
• All other duties as assigned.

Education & Experience :

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to :

Sanel NAPA is an equal opportunity employer and we embrace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class