Branch Customer Service Rep - Mt. Pleasant, MI

Join The Team Committed To Driving Your Career Forward

It's a great time to join AAA The Auto Club Group!

The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.

Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.

Generate leads, update members on travel and insurance specials, and provide travel information

Respond to customer inquiries and refer to senior staff or agent when appropriate

Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance / depository transfers and balancing cash drawer

Receive and resolve member / customer complaints and seek assistance from management in complaint resolution when appropriate

Provide administrative support to the travel and / or insurance sales staff during peak periods

Conduct outbound promotional calls for insurance and / or travel products

Other duties as assigned

Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $15.22 to $21.31 / hour with additional incentives and an annual bonus potential based on performance.

ACG offers excellent and comprehensive benefits packages :

Medical, dental and vision benefits

401k Match

Paid parental leave and adoption assistance

Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays

Paid volunteer day annually

Tuition assistance program, professional certification reimbursement program and other professional development opportunities

AAA Membership

Discounts, perks, and rewards and much more

The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as :

Other Branch positions Field Service Representative, Field Insurance Agent, Travel Agent or

Other Departments such as :

Call Centers (ERS, Sales and Service, etc.)

Automotive Services

Claims

Underwriting and more

We are looking for candidates who :

Required Qualifications :

Education :

High School Diploma or equivalent

Work Experience :

Working in a customer focused environment

Providing customer focused service and timely solutions to problems

Microsoft Office applications

Taking personal responsibility in seeking solutions to problems

Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals

Successful candidates will possess :

Passion and enthusiasm for working with people

Basic mathematical calculations to accurately perform monetary transactions

Communicate effectively (verbal and written) with others in a work environment

Work effectively in a team environment

Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility

Work under pressure in a high volume, fast paced customer service environment

Work irregular hours including holidays and weekends (may include community events)

This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility. This on-site position will be in our Mt. Pleasant, MI Branch Office.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.