Medical Appointment Scheduler

Medical Appointment Scheduler

Superstaff is seeking a highly skilled Medical Appointment Scheduler to join a fast-paced healthcare provider.

In this role, you are the crucial first point of contact for patients. We are looking for a true professional with exceptional customer service skills and a strong background in the U.S. healthcare industry. Your primary goal is to manage a high volume of inbound calls, schedule patients efficiently, and ensure all data is 100% accurate.

What You'll Do :

• Manage high-volume inbound calls with outstanding phone etiquette (answering promptly and professionally).
• Accurately schedule patient appointments using EMR software, understanding the specific time requirements for various procedures.
• Conduct insurance eligibility verification using online portals (e.g., Availity).
• Ensure all necessary insurance referrals and authorizations are secured before the patient's appointment.
• Collect and enter all patient demographic and insurance information with high attention to detail.
• Proactively manage the provider's schedule by filling empty slots and communicating cancellations.