Director, Customer Account Management

Why UKG :

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

About the team :

UKG is seeking a Director of Sales for our Customer Base Midmarket sales organization. At UKG we foster a company culture that supports success at every level, prioritizing our employees. While the challenges are significant, UKG provides ample support for our sales teams to thrive.

About the role :

As the Director, you'll be accountable for helping your team exceed annual revenue goals for UKG's Pro, Dimensions, and Ready customer base (500 to 1,500 employees) across all verticals. Collaboration is key-you'll work closely with Sales peers and senior leadership across functional areas to establish strong partnerships that drive incredible success for your team of sales executives and our customers. Supported by robust pre-sales and sales operations teams, this position reports directly to the VP, CB Sales.

Responsibilities :

Meet and exceed revenue targets.

Set and execute an aggressive sales execution strategy to generate strong annual revenue growth.

Drive long term success with a focus on coaching, development and building high performing teams to ensure revenue growth year over year.

Establish sales best practices and metrics for pipeline growth, pipeline accuracy and integrity, accurate forecasting, product and industry knowledge and standardized sales strategies and account reviews

Maintain key customer relationships and develop and implement strategies for sales

Create and foster a customer-first, employee-centric highly engaged culture, leading by example through UKG's values of United, Kind, and Growing

Conducts weekly progress meetings with each Sales Executive to review pipeline, sales activity, and obstacles.

Fosters peer collaboration across sales team to enhance the performance of everyone.

Provide feedback to UKG senior management on market trends and methods to become more effective in meeting our goals through deeper service to our customers.

About You :

Basic Qualifications :

5+ years managing a diverse team in sales, presales, or similar organizations

Minimum of 5 years selling to C level executives

Preferred Qualifications :

Proven experience leading or selling SaaS / WFM / HCM software solutions to C level Executives.

Proven success working within a highly matrixed organization and establishing strong relationships across all functions.

Strong interpersonal skills with a high degree of emotional intelligence with the ability to hire, on-board and train new Sales Executives.

Consistently exceeded quota and team goals.

Strong negotiation, written and verbal communication skills.

Experience leading high-performing Sales teams within the Mid-Market space.

Bachelor's degree or equivalent

Ability to travel 50%

Company Overview :

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

Equal Opportunity Employer :

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.

View The EEO Know Your Rights poster ()

UKG participates in E-Verify. View the E-Verify posters here () .

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Disability Accommodation in the Application and Interview Process :

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com .

Pay Transparency :

The base salary range for this position is $125,000.00 to $155,000; however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for commissions and restricted stock unit awards as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at

NOTICE ON HIRING SCAMS

UKG will never ask you for a copy of your driver's license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined here () .

ABOUT OUR JOB DESCRIPTIONS

All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.