Lead Patient Service Rep - Hematology Oncology

Lead Patient Service Rep - Hematology Oncology

Join to apply for the Lead Patient Service Rep - Hematology Oncology role at Health First.

Position Summary

To be fully engaged in providing Quality / No Harm, Customer Service and Stewardship by demonstrating leadership in promoting teamwork, prioritizing workflow, addressing or escalating concerns and using resources efficiently to ensure continuity of quality patient care. Serves as a professional role model through onboarding and precepting of staff, supporting and encouraging growth and development, and facilitating the goals of the department. Addresses customer-related issues in a friendly, courteous, professional, and timely manner. Effectively communicates and escalates barriers, opportunities, and department needs to the supervisor / manager.

Primary Accountabilities

• Ability to prioritize work and manage time effectively.
• Apply logic and critical thinking to identify solutions to complex problems.
• Recognize trends and escalates to management.
• Facilitate and provide training to staff on department specific procedures and applications and serve as SME (Superuser) for office applications.
• Serve as role model / mentor to other associates.
• Act as liaison for all issues in all areas of oversight.
• Make appropriate decisions in the absence of management.
• Demonstrate process improvement and cost saving strategies using Lean concepts.
• Work on special projects and perform other duties as assigned.
• Constructively participate in the team Engagement Action Plan and in achieving department goals.
• Maintain established benchmarks as related to assigned tasks and show continual growth and improvement in benchmarks.
• Ensure department adheres to all HFMG policies for patient privacy and confidentiality of health information; secure needed medical documentation as required.
• Initiate IT work tickets to resolve equipment or system related issues; maintain documentation for service on equipment.

Minimum Qualifications

Preferred Qualifications

Physical Requirements

Benefits

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve. Schedule : Full-Time

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