Principal Architect-Customer Platform

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The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary

This role leads the technical strategy and architecture for PayPal's Customer Platform, driving the evolution of globally distributed, highly resilient systems that serve millions of customers worldwide. The Principal Architect will set the technology roadmap for identity services, customer data management, and platform infrastructure, ensuring low-latency, high-availability solutions that scale across global markets. A key responsibility is to design a Customer Data Store, which is a unified, cloud-native system that consolidates customer data across various domains. This initiative will enhance customer interactions, improve data accuracy, and support compliance and privacy requirements. This position requires deep expertise in microservices architecture, cloud-native technologies, customer and relationship modeling, and distributed systems design patterns.

Job Description

Essential Responsibilities

Increases results & effectiveness of all software engineers in a large domain

Sets the technology roadmap for a domain

Adapts their role to the need, selecting the most effective means of realizing their technical goals

Provides advice and counsel to senior executives within PayPal, influencing the development of multi-year business strategies

Exercises wide latitude in determining objectives and approaches to assignments and takes initiative to achieve results

Handles ambiguous and unfamiliar situations and uses creativity to deliver decisive resolutions

Uses discovery & exploratory research, not being limited to technical domains, to make successful decisions

Identifies themes & trends that span projects and teams, and finds broadly impactful opportunities for improvement

Uses professional savvy to determine when industry-standard solutions can be adopted, versus when a problem space warrants a novel solution ("build / buy")

Mentor others as a means of propagating technical influence, and to enhance the performance of their organization

Minimum Qualifications

Minimum of 15 years of relevant work experience and a Bachelor's degree or equivalent experience.

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https : / / www.paypalbenefits.com.

The U.S. national annual pay range for this role is $188,000 to $323,950

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https : / / careers.pypl.com / contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https : / / www.paypalbenefits.com

Who We Are

To learn more about our culture and community visit https : / / about.pypl.com / who-we-are / default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and / or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

REQ ID R0129084

Seniority level Seniority level Not Applicable

Employment type Employment type Full-time

Job function Job function Design, Art / Creative, and Information Technology

Industries Software Development, Financial Services, and Technology, Information and Internet

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