Automotive Service Department BDC Agent

Job Description

Job Description

Are you friendly, organized, and great on the phone? Our busy Service Department Call Center is looking for a Customer Care Representative to join our team! You’ll be the first point of contact for our service customers — helping schedule appointments, confirm visits, and remind customers about upcoming maintenance and recalls.

Responsibilities :

Make outbound calls to remind customers of scheduled services, recalls, and upcoming maintenance

Answer inbound calls to schedule and confirm appointments

Verify customer and vehicle information in the dealership’s system

Communicate clearly and professionally with customers and service staff

Follow up after service visits to ensure customer satisfaction

Track and document call results and appointment details accurately

Preferred Qualifications :

Experience with General Motors (GM) dealership operations preferred

Proficiency with CDK Global (ADP) or similar dealership management system

Strong communication and customer service skills

Ability to work efficiently in a fast-paced environment

Prior automotive call center or customer service experience is a plus

Why Join Us :

Competitive hourly pay with bonus potential

Supportive, team-oriented environment

Monday–Friday schedule with limited Saturdays

Opportunity to grow within a well-established GM dealership