Job Description
Job Description
Salary :
Service Coordinator Dispatcher
Why Waibel?
As a seven-time Best Places to Work winner, Waibel Energy Systems is driven by our purpose of Making a Difference. We strive to be at the forefront of innovation and excellence, ensuring that our clients' buildings are not just structures but thriving businesses, facilities, and institutions. Our Mission to Do Whats Right underscores our commitment to integrity, ethical behavior, and making decisions that are in the best interest of our clients, associates, and communities.
POSITION DESCRIPTION
Service Coordinators schedule and dispatch technicians. Their work is critical to keep the business running. Associates in this role must be able to exercise independent judgment and discretion. Responsibilities include but are not limited to scheduling service installations, repairs, maintenance, coordinating scheduling of projects, etc. They regularly communicate with service technicians, customers, and account managers. They also invoice customers, review all purchase orders, and create, track, and process invoices. Additionally, they compile statistics and report on project status and progress.
EDUCATION AND EXPERIENCE
- A High School Diploma or equivalent is required
- Call Center / Dispatching knowledge, especially in the service industry, is preferred
- Proficient in Microsoft Outlook, Word, and Excel
KNOWLEDGE, SKILLS, AND ABILITIES
Strong analytical skills and attention to detail are essentialExcellent verbal and written communication skillsAbility to multi-task in a fast-paced environmentPromote and maintain a TEAM atmosphereDeadline-oriented, time management, and people skillsAbility to work independently with little supervisionGood organizational skills, follow-through, and solid decision-making skillsJOB DUTIES AND RESPONSIBILITIES
Monitor personnel or equipment locations and utilization to coordinate service and schedulesOversee all communications within specifically assigned territoriesHandle customer calls and complaints for service-related issuesRecord and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch informationRelay work orders, messages, or information to or from work crews, supervisors, or field inspectorsSchedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needsPrepare daily work and run schedulesConsult with customers or supervising personnel to address questions, problems, or requests for service or equipmentReceive, prepare, and follow up on work ordersDetermine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specificationsParticipate in meetings and training as assigned for the purpose of obtaining information related to the company or to performing / improving job knowledge and performanceSPECIAL JOB AND PHYSICAL REQUIREMENTS
Must be able to pass a background check and drug screenMay sit or stand for prolonged periodsAbility to work 8 hours within the times of 7 : 30 am to 5 : 00 pmClear verbal and written communication skillsOccasionally lift 5-10 poundsMay require occasional travel to job sites or to attend training, conferences, or workshopsBENEFITS
Medical with competitive rates and deductible reimbursementPaid Dental / VisionPaid Vacation starting at 10 days per year8 Paid Sick Days per year8 Hours of Paid Volunteer time off per yearPaid Basic Life Insurance401k Match and Profit ShareTechnical and Leadership Training OpportunitiesVoluntary Life InsuranceVoluntary Short- and Long-Term DisabilityVoluntary Accident and Critical Illness InsuranceJoin Our Growing Team Today!
Waibel Energy Systems, Leading the Way to Make Building Work Better, Together.
