Regional Director, Member Experience Sales and Service

Description

The Member Experience (XC) Sales and Service Director is responsible for leading the development and execution of the regional strategic plan in collaboration with key functional partners to ensure alignment with credit union's initiatives. This role provides direction to XC (Branch) leadership and member service teams, driving performance toward organizational goals while ensuring regional compliance with all regulations, policies, and procedures.

Primary Responsibilities :

• Lead and monitor regional XC performance to ensure achievement of strategic and operational goals.
• Establish and communicate short- and long-term objectives for the region in alignment with enterprise priorities.
• Partner with cross-functional leaders to develop and execute regional staffing strategies, including workforce planning and talent development.
• Champion the adoption of digital tools and technologies that0 enhance member experience, streamline operations, and support continuous improvement.
• Travel regularly to XC locations to provide on-site leadership support, assess operational effectiveness, and ensure alignment with compliance, regulatory standards, and credit union policies.
• Oversee regional budget planning and goal setting; monitor performance and adjust as needed to meet financial targets.
• Foster a culture of compliance and risk awareness by ensuring adherence to internal controls, audit standards, and security protocols.
• Develop, coach, and mentor XC leadership and staff to build high-performing teams with strong consultative selling capabilities.
• Support talent development by identifying high-potential employees and ensuring execution of individual growth plans.
• Collaborate with Business Development to support strategic initiatives, strengthen SEG relationships, and drive regional growth.
• Represent the credit union at regional business associations, community events, and sponsorships to enhance visibility and engagement.
• Maintain effective communication with management and functional departments to build trust and alignment.
• Resolve escalated member and staff issues, including exception approvals, with professionalism and sound judgment.
• Review audit findings and implement operational improvements as needed.
• Ensure timely and accurate reporting of regional activities to senior leadership.

Experience and Education Requirement :

Benefits options include :

Location : Hillsboro Corporate Location, Hillsboro, OR 97124

Target Compensation : $125,000 to $150,000 + monthly incentives

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First Tech is not currently offering Visa sponsorship or transfer for this position