Operations Technician II

Overview

Operations Technician II

Job Locations : US-NY-Hawthorne

Overview text : The Operations Technician II position requires advanced technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail-oriented technical problem-solving approach. This position requires someone who can identify issues independently and resolve complex issues with little to no supervision. This position will incrementally be responsible for supporting internal applications and systems. A strong customer service background and experience dealing with customers is a must. General assignments will include but are not limited to intermediate-level technical tasks, cabinet prep, stock handling, racking servers, cabling pulling, troubleshooting, server provisioning, alarm monitoring and escalation, and working around HVAC and electrical equipment.

The shift for this schedule is as follows :

Week 1 : Monday - Tuesday, Friday - Saturday, 6 : 00am - 6 : 00pm

Week 2 : Sunday, Wednesday - Thursday, 6 : 00am - 6 : 00pm

Responsibilities

• Assemble / build hardware to meet client / service order specifications.
• Test in-stock hardware to determine functional status.
• Run diagnostic suites on servers.
• Assist in the installation, racking, and cabling of equipment.
• Run, terminate, and test cables.
• Must be able to implement Method of Procedures (MOP) for equipment maintenance.
• Assist in customer environment set-up, equipment installation, and equipment moves.
• Demonstrate proficiency with operations applications, e-mail, IRC, MS Office, etc.
• Equipment monitoring.
• Understanding of TCP / IP principles.
• Power user level experience with at least one Operating System.
• Provide remote hands and eyes support for customer issues / concerns.
• Specific knowledge of computer system hardware setup and troubleshooting skills.
• Advanced ability to inspect and troubleshoot issues in and around electrical, mechanical and life safety equipment and provide incident triage and support.
• Ability to react to alarms and escalate all issues through escalation procedures.
• Monitor data center environmental and network systems for alarms and troubleshoot under guidance of Data Center Manager.
• Provide security oversight and administration based on company standards through security control program, policies, and procedures.
• Monitory security cameras.
• Perform routine physical inspections for alarm identification and operational issues based on building and equipment checklists.
• Continually learn and train on duties and procedures.
• Follow all safety guidelines and best practices.
• Proactively manage ticket queue for timely request response and completion.
• Shipping and Receiving functions.
• Perform all daily operational tasks.
• Assist Lead Operations Technician and / or Data Center Manager with other facility related tasks.
• Provides quality internal and external customer service surrounding the Company values.
• Other duties as assigned.

Qualifications

Working Conditions

Pay Transparency

TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It\'s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements.

Pay Range $21.01 - $31.66

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