Financial Verification Ambassador (Part Time, Day)

Job Description

At NorthBay Health the Financial Verification Ambassador accurately, efficiently and timely pre-registers, and completes financial analysis activities for all scheduled and unscheduled inpatient admissions, outpatient procedures, and ambulatory services by scheduling appointments and procedures, verifying eligibility, benefits, coverage limitations, and collecting and / or making arrangements for patients to meet deductible / share of cost and co-payment responsibilities. Responsible for obtaining all necessary authorizations as well as coordinating with case management to meet any reporting / utilization review requirements to ensure maximum reimbursement. Conducts educational conversations with patients explaining the details of their coverage eligibility and benefits, including but not limited to information on coordination of benefits, the status of required authorizations, estimated charges, outstanding deductibles, share of cost, co-pays and out-of-pocket obligations and outstanding balances from previous visits. Takes initiative to resolve patient issues to the best of your ability and when required, refer patients to other members of the Patient Access or Financial Counseling team, as well as other departments within the health system as appropriate. Maintains and promotes an attitude of professionalism and empathy as reflected by courteous actions, maintenance of confidentiality and appropriate presentation of self and consistently demonstrate excellent oral and written communication skills. Assists the QA / Training Coordinator and the Exceptional Experience Coaches with training and department quality improvement projects. Consistently meets or exceeds department expectations for productivity, financial stewardship and patient satisfaction metrics.

At NorthBay Health, our vision is to be the trusted healthcare partner of choice for the communities we serve. We are dedicated to improving the well-being of our community by providing accessible, high-quality care to all who need it. Every member of our team plays a vital role in delivering compassionate and effective healthcare solutions. We invite you to join us in our mission to ensure that every patient and family member feels valued, respected, and cared for throughout their healthcare journey.

Qualifications

Education / Training : .

• Associate Degree preferred.

Licensure / Certification :

Experience :

Interpersonal Skills : .

Work Hours :

Compensation :