Manager- Beer Barrel Pizza & Grill - Dixie Hwy

Job Description

Job Description

Manager

Goal : To enhance the guest experience by preventing stressors and continuously improving the quality of the greeting experience, timeliness of table service, efficiency of drink delivery, knowledge and courtesy of our service team, and our sales practices. We must allow our guests to come in, eat, and drink with ease. We aim to build return guests by ensuring smooth operations and a memorable and extraordinary experience. The Service Manager ensures the store's service operation is held to company standards. The performance metrics used to gauge success in this role include, but are not limited to, guest satisfaction ratings, beverage cost of goods, FOH staffing, FOH cleanliness, health and sanitation, check count growth, check average growth, and the FOH training program.

Responsibilities :

• Oversee and actively participate in the coordination of the carryout and expo lines, ensuring accuracy, timeliness, and exceptional food presentation.
• Monitor flow between the kitchen and front-of-house to maintain consistent communication and quick service.
• Maintain a presence on the floor, supporting the team during peak periods, addressing issues in real time, and ensuring guests receive prompt, attentive service.
• Ensure FOH staffing levels are met by actively hiring for terminations and seasonal help - complete all steps for successful onboarding and training for new hires
• Build relationships with your staff, be flexible with their scheduling needs, create a welcoming and enjoyable workplace, and provide praise performance feedback and developmental plans through timely evaluations to keep employee turnover to a minimum
• You are responsible for all FOH interpersonal staff conflicts, including call-offs, progressive disciplinary action, and terminations, while collaborating with your General Manager
• Build weekly FOH schedules that align with labor budgets, are fair for staff, and work with the business flow
• Communicate on an ongoing basis with your GM and maintenance team to flag high priority needs and follow through until the task is completed
• Keep cleanliness as an ongoing project with weekly and daily cleaning, identify and assign larger tasks checklists, and follow through
• Uphold server tip credit and dual jobs compliance
• Uphold standards on BB Basics - attendance, uniforms, atmosphere, and environment.
• 100% table touches through the dot program
• Ongoing training of FOH staff - G.R.A.C.E. training, GFR Rewards, developing leaders and promotions from within your team
• Responsible for maintaining all up-to-date menus, food, drink, seasonal, tabletop promotional advertisements, and current promotional and entertainment posters throughout the restaurant; responsible for ordering menu page and cover replenishment through commissary as needed

Qualifications :

Work environment :

Beer Barrel Pizza & Grill is an equal opportunity employer. We offer a welcoming and inclusive environment in service of one another, our employees, the diverse customers we aim to serve, and the communities we call home. We do all of this with kindness, empathy and respect for each other.