Customer Service Representative (Full-Time)

Job Overview

Stable and growing organization

Competitive weekly pay

Quick advancement

Customized training program

Professional, positive and people-centered work environment

Modern facilities

Comprehensive benefits package : Health, Dental, Vision, AD&D, etc.

Paid holidays (8); paid vacation and personal days

401(k) plan, Company Match

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

Assist the Service Center Manager

Take and deliver messages for the Service Center Manager and Account Managers

Provide assistance to Drivers

Prepare bills of lading and delivery receipts

Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with :

Payroll

Data entry

Freight reports

Driver collect reports

Billing and filling

Qualifications

Skillful in Microsoft Office Programs

Excellent keyboarding skills

Has worked in a fast paced environment and has excellent attention to detail

Experience with handling a high volume of phone calls

Exceptional communication and customer service skills