Customer Service Representative

Robert Half Permanent Placement is partnering with a fantastic organization in Depew, NY on their search for a Customer Service professional to join their team. In this role you will be a thorough and dedicated resource supporting both end users and manufacturers. This is an in-office position with a starting wage of $28 - $30 per hour and includes a comprehensive benefits package.

Responsibilities include but not limited to :

• Provide product support to distributors, OEMs, and end users, addressing inquiries on all AVOX products
• Process and enter customer orders, including electronic data transfers, and manage updates to sales orders
• Coordinate with Production Planning, Engineering, Traffic, and other departments to ensure on-time delivery
• Expedite requests, overdue orders, and communicate shipment delays to customers when required
• Handle customer communications, change orders, price / delivery requests, and ensure all updates reach appropriate departments
• Serve as a liaison for technical publications and manage requests for overhaul and component parts manuals
• Maintain accurate shipment records, distribute manufacturing specifications, and manage debit / credit memos
• Support cross-departmental needs, follow established procedures, and uphold quality, safety, and departmental standards

Skills and requirements :

Benefits :

Apply today!