Clinical Risk Investigator

Critical Risk Investigator

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Reporting directly to the Senior Associate General Counsel and Director of Risk Management, the Critical Risk Investigator leads investigations related to sexual misconduct and controlled drug diversion allegations with a focus on patient and employee safety and risk mitigation. This role supports key health system risk mitigation programs.

Responsibilities:

• Conducting investigations: Lead end-to-end investigations into allegations of sexual misconduct and controlled drug diversion.
• Case documentation: Maintain meticulous and confidential records of all investigations, including intake information, interview notes, and supporting documents.
• Interviewing: Conduct thorough and professional interviews with all parties involved (complainants, respondents, and witnesses) to gather critical facts.
• Evidence analysis: Gather, analyze, and interpret evidence, including email, personnel files, attendance records, and other relevant documents.
• Report writing: Prepare and present clear, concise, and objective investigative reports with supporting documentation detailing findings and analysis.
• Legal compliance: Ensure investigations are conducted in compliance with internal policies and relevant federal, state, and local laws.
• Collaboration: Work closely with legal counsel, Human Resources, Risk Management, Office of Privacy and Corporate Compliance and department leaders to ensure consistent and fair handling of investigations and recommendations for corrective action.
• Guidance and training: Provide guidance to managers and employees on policies and procedures related to sexual misconduct and controlled drug diversion and assist with training to prevent future issues.
• Act as a leader and change agent promoting high reliability principles.
• Act to overcome barriers to collaboration.
• Perform other duties as assigned.

Qualifications:

Education: Bachelors degree required. Juris Doctorate preferred.

Experience: Five years of investigative experience required.

Licensure: Certification from Society for Human Resource Management (SHRM-CP/SCP) or the Association of Workplace Investigators (AWI-CH) preferred.

Special Skills:

Organizational skills. Anticipate, improvise, and adapt for optimal resolutions. Consistently manage workloads effectively, use resources efficiently, and orchestrate multiple activities at once to accomplish a goal. Ensure that all follow up responsibilities are completed timely and with minimal supervision.

Communication skills. Ability to write clearly and succinctly. Can communicate effectively with senior executives to express thoughts and ideas clearly. Presents articulately when speaking with an individual or before a group assuring that others fully comprehend the intended message.

Judgment. Exercise judgment and tact in all dealings with employees, patients and families. Exercise judgment in analyzing processes and raising matters as appropriate to supervising attorney. Interact comfortably with senior executives.

Interpersonal skills: The ability to act with discretion, empathy, and neutrality when dealing with sensitive and difficult situations. Maintain a positive attitude and professional demeanor under pressure and develop positive and productive rapport with business and clinical leaders.

Analytical skills: Strong critical thinking and analytical skills to assess evidence and evaluate the credibility of statements.

Discretion and objectivity: The capacity to maintain the highest level of integrity and confidentiality throughout the entire investigative process.

Leadership. Inspire and empower team to commit to a change or challenge; has passion for the work, healthcare and people.

Process Oriented. Good at figuring out the processes necessary to get things done, knows how to organize people and activities, understands how to separate and combine tasks into efficient work flow, understands business needs and trends and can see opportunities for synergy and integration.

Attention to Detail. Double-checks the accuracy of information and work product to provide accurate and consistent work. Provides information on a timely basis and in a usable form to others who need to act on it. Carefully monitors the details and quality of own and others' work. Completes all work according to procedures and standards.

Problem solving skills. Builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on one's knowledge and experience base, and calling on other references and resources as necessary. Thinks of several possible explanations or alternatives for a situation and anticipates potential obstacles and develops contingency plans to overcome them. Identifies the information needed to solve a problem effectively. Presents problem analysis and recommended solution to others rather than just identifying or describing the problem itself.

Client Focus. Dedicated to meeting the expectations and requirements of internal and external clients. Act with the client in mind. Establish and maintain effective relationships with clients and gain their trust and respect.

Computer skills. Microsoft Office (Outlook, Word, Excel, PowerPoint), Adobe. Ability to learn LRSD document management systems.

Accountability:

Accountable to YNHHS Senior Associate General Counsel and Director of Risk Management Complexity: Must be comfortable operating in a highly matrixed environment and build and maintain highly collaborative relationships to drive results.

Physical Demand:

Work is performed in a remote or office-based environment and requires the ability to operate standard office equipment. Travel between delivery network sites required.

YNHHS Requisition ID147646