Operations Associate

Operations Associate, InsurTech

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.

About The Team :

If you seek a collaborative, exciting, and fast-paced environment and are passionate about the traveler journey, you will love Expedia Group's Global InsurTech team! Expedia Group's InsurTech team seeks to offer innovative products and solutions that drives our mission to provide : "Peace of Mind to Every Traveler, Everywhere."

Make An Impact!

The Account Management team plays a key role in building and optimizing our partnerships with leading travel insurance supply partners. As an Operations Associate, you will be responsible for supporting the operational success of these partnershipsensuring seamless execution across systems, processes, and cross-functional collaboration.

In This Role, You Will :

• Manage and strengthen relationships with insurance supply partners, supporting day-to-day operations and issue resolution.
• Serve as liaison between operations and leadership, summarizing key updates, challenges, and action items across teams.
• Oversee financial reconciliation, including booking data, payments, and supplier invoices to ensure accuracy and resolve discrepancies.
• Collaborate cross-functionally with teams like Accounting and Finance to address reconciliation and operational issues.
• Support supplier onboarding, including setting up entities and payment systems.
• Troubleshoot technical, connectivity, and compliance issues in partnership with supply, product, tech, and customer service teams.
• Monitor and analyze key performance metrics (e.g., NPS, attach rate, claims, profitability) to optimize partner performance.
• Drive process improvements, including automation, SOPs, SLAs, and performance dashboards.
• Stay informed on industry trends and support global regulatory and compliance operations.
• Analyze and manipulate large data sets and draw actionable conclusions.
• Assist with licensing, reporting, and compliance requirements from various insurance regulators around the world.

Experience And Qualifications :

The total cash range for this position in Seattle is $64,500.00 to $90,000.00. Employees in this role have the potential to increase their pay up to $103,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. The total cash range for this position in Austin is $64,500.00 to $90,000.00. Employees in this role have the potential to increase their pay up to $103,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual's knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical / dental / vision, paid time off, and an Employee Assistance Program. To fuel each employee's passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability : IN, and others.