Field Service Site Leader

Job Title

This position acts as the key liaison between customer, management and on-site assigned service personnel regarding installation, maintenance, repair, testing and / or customer training issues. This position will take ownership of issues and drive them to resolution in a timely manner; operate independently, managing multiple projects simultaneously. The Site Coordinator performs in a dynamic and challenging environment with drive and creativity. This is a non-exempt position with high accountability for corporate image, integrity, and results, which at times may mean extraordinary effort and working timeframes.

Responsibilities Include :

• Manages, plans, and organizes customer activities.
• Supervises, coordinates, schedules, trains, motivates, and guides other Fields Service Engineers.
• Works on a wide variety of complex planning activities and special projects where customer equipment performance is key to contractual obligations and / or project deadlines.
• Assists Customer Support Management and Regional Sales Managers by understanding and communicating customer initiatives and ensuring timely closure of customer requirements.
• Instructs customers in the complete operation and maintenance of equipment, including identifying and repairing equipment-related process problems.
• Participates in internal meetings to facilitate the coordination of important issues including spare parts, warranty, and daily / weekly priorities.
• Retrieves, compiles and reports equipment performance indicators to both customer and internal Management.
• Keeps Management informed of all tool down situations.
• Presents and implements technologies and solutions to customer.
• Coordinates technical resources to track and close customer issues.
• Presents and explains reports, results, and solutions to customers.
• Solves performance / operational issues to improve customer efficiency.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

Skills and Requirements :