Regional Service Manager - West Region

Not Just A Job, But A Career

Yokogawa, award winner for 'Best Asset Monitoring Technology' and 'Best Digital Twin Technology' at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Regional Service Manager (RSM) - West Region

Regional Service Manager (RSM) - West Region is a proactive and customer-centric role to lead and scale our field and support services across the assigned region. Regional Service Manager will play a critical role in delivering exceptional customer value through operational excellence, strategic leadership, and digital enablement. RSM will manage a cross-functional team, oversee contract performance, drive business growth, and act as the voice of the customer within the organization. The West Region office is located in Salt Lake City, Utah and supports the following states in the region : Utah, Washington, Oregon, Idaho, Wyoming, Colorado, Nevada, California, and Arizona.

Key Responsibilities

• Team Leadership and Management

Lead, coach, develop and mentor a regional team of Service Engineers, Service Specialists, and Support Staff.

Oversee planning and execution of service jobs - on site and remote services : maintenance, troubleshooting, service projects, upgrades, commissioning and on demand customer needs per the contract.

Build and maintain strong customer relationships through regular reviews, feedback loops, and SLA management.

Own regional core services OI, revenue, cost control and margin targets

Identify regional trends and customer needs to influence future service offerings and innovations

Qualifications

Industrially recognized certifications such as PMP, Six Sigma, CCNA, GICSP etc.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!