Join the Key Account Manager - North America - M / F / D role at Life Centered Therapy
Who We Are
Ready to shape the future of digital optimization with a global leader in AI-powered experience solutions? We invite you to join AB Tasty on our mission to help brands sell better by creating positive user experiences across all digital properties.
Since our founding in 2009, we've partnered with over 1000 clients, including renowned brands like Kering, McDonald's, Ulta Beauty, L'Oreal, Disneyland Paris, and LVMH among others. With a presence in 8 countries across 3 continents, our team of 300+ passionate individuals is dedicated to building the internet of the future.
At AB Tasty, we're more than just a company – we're a community. Joining AB Tasty means becoming part of a diverse, dynamic team that values innovation and growth.
Our company culture is at the heart of everything we do. We have our core values that shape our daily interactions and guide us in our mission :
- We bring client satisfaction
- We are impactful
- We go above and beyond
- We live one team, one dream
THE TEAM
Join our dynamic team in NYC, where you'll collaborate with the customer success and existing business sales teams to drive a best-in-class experience for our customers. As a KAM, you'll be at the forefront of helping customers with testing, personalization and AI innovation to improve the user journey for a variety of industries.
You will work closely with our Vice President of Sales and Director of Customer Success, and you'll have the freedom to innovate existing processes in order to drive AB Tasty's growth. This is an opportunity to make an impact from day one!
Collaboration tools : Slack, Jira, Confluence, and moreTools : Salesforce, GongTravel : occasional travel to client meetings and industry eventsYOUR MISSION
Manage a strategic portfolio of high-value clients to ensure continued satisfaction and engagement with the AB Tasty platformBuild and maintain strong, long-term relationships with key decision-makers, understanding their evolving needs and business goalsDrive tailored solutions that align with client objectives, ensuring timely delivery of products and services, and prove measurable resultsLead proactive account management through regular communication, meetings, and touchpoints to strengthen client loyalty and retentionLiaise with internal teams to represent client interests, resolve issues efficiently, and maintain trust and satisfactionAct as a key growth driver by identifying upsell and cross-sell opportunities, expanding the client footprint, and generating long-lasting business relationshipsWhat You'll Bring
Proven experience in key account management or enterprise client relations with +3 years experience, ideally in a SaaS or tech environmentConfidence in managing complex client relationships, negotiating solutions, and delivering on strategic objectivesExceptional experience implementing customer retention initiatives, achieving high retention rates and customer satisfactionEagerness to foster trusted partnerships, identify business opportunities, and contribute to revenue growth through client successOutstanding and effective communication skills (oral and written) in EnglishComfortable with working in a fast-paced and dynamic environmentProficient in Salesforce.com and familiar with sales frameworks (SPICED, MEDDIC, Challenger Sale, etc.)WHY YOU'LL LOVE IT HERE
Make a real impact : directly influence our success and be a player in the company's growthOwnership & autonomy : we believe in trust - no micromanagement, just the freedom to excel and take charge of your own journeyInternational culture : collaborate with a diverse, global team across 8 countriesAccelerate your career : we offer vast opportunities for professional development, education, and upward mobilityFlexible work : enjoy a balanced work schedule, with up to 3 days of remote work per weekDETAILS
Contract : permanent full-timeLocation : NYCRemote : up to 3 days / weekJ-18808-Ljbffr
