Director Premium Services

Job Description

Job Description

Overview

The Premium Services Director will manage and drive department growth and P&L optimization for AVP’s Premium Service lines including Premium Cataract, Refractive, and additional services. The position oversees the department’s management teams, Surgery Counselors, and Premium Service Team Leads. Responsible for directing and growing the departments by deploying marketing, patient education and workflow improvements to optimize patient capture and physician engagement.

Responsibilities

• Develop, manage and measure department budgets, goals, and metrics
• Maintaining open communication with direct team members and Managers. Assist in streamlining processes and training to improve patient education and satisfaction
• Work with Premium Services Training Managers (PSTM) to develop, refine, and properly deploy patient education content
• Assist the training team with updates to the Surgery Counselor Training Manual with respect to processes, workflows, and policies
• Review Advanced Technology KPI’s and metric trends with Managers and Executive leadership
• Work with Managers to assist those employees or locations falling below assigned targets while developing specific improvement plans as necessary
• Optimize surgical workflows to reduce redundancies and streamline clinic to ASC handoff
• Identify and leverage technology platforms to improve patient engagement and education to improve in-lane efficiencies and maximize provider time
• Develop and deploy best-in-class counselor to patient engagement techniques to maximize patient understanding to optimize capture rate
• Maximize vendor resources and relationships to improve technology offerings and internal education materials
• Develop lead management protocols and process to maximize marketing and outreach investments
• Work directly with internal provider base to further expand Premium Services knowledge and alignment
• Develop and enhance consistent counselor training process and protocols
• Maximize patient estimation collections while improving current transaction workflows via technology
• Work closely with FP&A team on reports and metrics tracking
• Encourage a team-oriented environment supporting the AVP Mission, Vision and Core Values
• Understand macro and micro economic trends to effectively price and expand service lines
• Perform any and all duties assigned

Qualifications