Customer Experience Representative

Customer Experience Representative

ID

2025-2104

Category

Customer Service

Position Type

Corp Hourly

Remote

No

Starting From

USD $20.00 / Hr.

Maximum Pay Range

USD $25.10 / Hr.

Shift Time

40

Overview

Our Customer Service team members represent the Benjamin Moore brand by creating best in class customer experiences. The ideal candidate will have a passion for people and will maintain a positive, empathetic, and professional attitude. They will be adaptable, mindful, and humble. We are looking for someone who can work cohesively with customers and colleagues from diverse backgrounds to achieve a common goal.

Shift Hours- 12pm-8pm EST

Responsibilities

Process customer orders accurately across multiple data entry models while adhering to all target deadlines to ensure compliance with company service level agreements.

• Supply information to customers about orders, delivery, product availability, pricing, and promotions.
• Communicate with Logistics personnel to coordinate special delivery requirements and to resolve problems with product availability.
• Maintain accountability and a cheerful demeanor while handling inquiries, building strong relationships with customers and colleagues.
• Demonstrate emotional intelligence, working effectively with diverse individuals and actively seeking feedback for professional growth.
• Navigates systems, procedures, and other resources adeptly to provide accurate and prompt resolution to customer inquiries.
• Prioritizes and manages multiple tasks simultaneously in an office environment with tight deadlines.
• Embraces change, adapting to a constantly evolving market and applying new training knowledge consistently to deliver excellent customer service.
• Performs other duties as assigned.

Qualifications

Pay Range

USD $20.00 - USD $25.10 / Hr.