Service Specialist

Service Specialist

Scheduling and Coordination

• Daily Technician Scheduling : Create and manage the schedule for 5-8 technicians daily for service calls.
• Dynamic Adjustments : Quickly readjust and rearrange schedules as needed, accounting for emergency calls, Carps Club priority, technician absences, vacations, and other unforeseen circumstances.
• Interdepartmental Collaboration : Work and communicate with Freeland technicians when Carpenter’s technicians require additional support.
• Appointment Organization : Coordinate and organize appointments, often managing 4-5 appointments at the same location, involving multiple technicians and appointment types.
• Permit Coordination : Pull permits as required and organize technician schedules around inspector availability.

Communication

Administrative Tasks (Not Required – Potential to be added)

Operational Support

Miscellaneous Duties

Core Competencies :