General Manager

JOB TITLE : General Manager

DEPARTMENT : Operations

SUPERVISOR : District Manager

GENERAL JOB DESCRIPTION

Manages the operations and staff of a restaurant, including the execution of all Company policies, procedures, programs, and systems. Ensures achievement of restaurant objectives are reached in all areas while following all Company guidelines. Ensures ethical business practices. Provides leadership, direction, training, and development to subordinate managers and crew. Creates and maintains a "Delight Every Customer." environment.

MAJOR DUTIES AND RESPONSIBILITES

5 – Star Talent

• Develops subordinates to maximize their contributions and future promotion opportunities. Executes proper training and development through established systems and practices.
• Ensures execution of the restaurant's Human Resource programs with a goal of retention. Ensures achievement of proper staffing levels. Utilizes ongoing system for the recruitment, development, recognition, and retention of restaurant management and Crew. Prepares and conducts quality, timely performance feedback and performance appraisals for store management and crew. Works with HR and District Manager to ensure expedient and appropriate resolution. Must be able to develop Crew and all levels of Management.
• Ensures proper execution of and compliance with Company policies and procedures. Works with District Manager to establish restaurant priorities, and develops and executes restaurant plans. Informally evaluates restaurant performance, receives and incorporates feedback from restaurant inspections, and implements action plans to improve restaurant ratings. Conducts regular managers' meetings to communicate and reinforce priorities.
• Trains, monitors, and reinforces food safety procedures to Management and Crew Members. Ensures all food safety procedures are executed according to Company policies and health / sanitation regulations; initiates corrective actions, as appropriate.
• Ensures the continual improvement of Quality, Service, and Cleanliness standards on all day parts, including the monitoring of food product quality. Ensures “A” Level result on the Operations Evaluation, including Customer Courtesy standards are met; implements corrective action as required
• Ensures protection of the Wendy's brand and company assets through restaurant compliance with Company policies and procedures. Evaluates restaurant performance at specified intervals using Company inspection form; coaches and retrains Managers as required.

Growth and Profit

QUALIFICATIONS FOR THE JOB

Education :

High School Diploma or GED required

18 years old or older

Experience :

Minimum of 3 years line operations experience in the restaurant industry; or equivalent of education and experience.

Other :

KEY COMPETENCIES

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