Application Analyst II

Job Title : Application Analyst II

Location : System Business Office

Department Name : IT&S HIM

Req # : 0000217817

Status : Salaried

Shift : Day

Pay Range : $91,472.00 - $129,204.00 per year

Pay Transparency :

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Overview :

The Application Analyst II is primarily responsible for supporting the design and build of the designated application.

They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application.

They are self-directed and work with minimal supervision.

The Application Analyst II is responsible for the installation, upgrades and the configuration of the application

The Application Analyst II assists in the coordination of customer support activities.

The Application Analyst II creates the test scripts for the application, executes the test scripts, and documents all test outcomes, including troubleshooting and support these activities apply to implementation, upgrade, and maintenance initiatives.

The Application Analyst II is responsible for addressing customer or build issues, recommending mitigation plans and escalating more complex issues after research of issue.

The Application Analyst II also provides on-call support for the application through go-live and ongoing maintenance period.

Qualifications : Education :

Preferred : Bachelor's degree or equivalent years of relevant work experience

Work Experience :

Preferred 3+ years prior system build experience

Demonstrated ability to support the application

Previous experience working with specified customer base.

Ability to work with moderate supervision.

Licenses and Certifications :

Minimum : Certification in specified application as applicable

Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable.

For certain clinical applications, clinical licensure is preferred and may be required as specified in Job Aid.

Key Competencies

Adaptability / flexibility : demonstrating flexibility with respect to changing end-user business needs

Critical thinking : the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible

Dependability : the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner. Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines

Initiative : the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others

Interpersonal skills : the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts

Learning : the ability and willingness to learn new software and systems

Listening : listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy

Problem solving seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence

Resilience : the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

Responsibilities

The Application Analyst II is the primary support for the assigned application(s). In addition to the duties discussed in the Role Description, the Analyst is responsible for the following :

1) Executing Application Design and Build :

Designing and building the related application

Working with Operations to optimize the design of the application's capabilities and workflows

Utilizes external resources for best practice builds and solutions

Performing a thorough review of all Foundation Build and operational requested content and workflows for application

Participating in unit, application, and integrated testing for implementation, upgrade, and enhancement system functionality

Building data fields, screens, templates, and customer-defined functionality, as required

Collaborates with the training team and others to ensure alignment between the proposed training curriculum and the system build.

Following build standards and maintaining synchronization between environments in collaboration with environment team

Works with moderate supervision

Acts as a resource for Level 1 analyst

Assists with development of Change Readiness demos and documentation

2) Application Support :

Providing go-live support for customers on new applications, including functionality

Providing on-call support for application through go-live and post go-live

Representing application in Integrated Area Workgroups

Possesses solid working knowledge of subject matter

Works with customers, informatics on enhancement request requirements

Supporting continuous documentation of system modifications and updates

Shares knowledge and is a resource for Application Analyst I

Validates work performed by newly certified or new work by Application Analyst I

3) Documentation and Communication :

Maintaining continued ticket communication with customers ongoing and with closing incident, catalog and enhancement tickets Must include details in ticket resolution / closing.

Contacting the customer regarding ticket resolution if resolved or unable to fill request.

Logging decisions and issues / risks in trackers during build / projects

Supporting application governance needs, including development of business case for decisions

Maintaining version control of workflows, issues / risks log, and decisions tracker

Supervising basic issues and roadblocks, escalating issues as needed

Communicating with supervisors to determine necessary escalations

Presents oral and written communication to project team

4) Project Management :

Recommending areas for process improvement

Assisting with development of future state materials

Following the process for identification, tracking, resolution and closure of all issues

Following the change control process and any required changes

Collaborates with team members across the department as well as operational staff

Developing test scripts for new systems, complying with version upgrades and system modifications

Universal Behavioral Competency Standards

Provides a compassionate and supportive environment with prompt and consistent service.

Professionalism

Demonstrates professionalism with families, visitors, physicians, co-workers and supervisors.

Communication

Listens and communicates effectively

Teamwork

Supports teamwork by cooperative problem solving through participation in meetings, projects, etc.

Quality / Performance Improvement

Utilizes principles of continuous quality improvement in all work situations to assess, measure and improve organizational and department functions

Autonomy

Organizes work sets priorities with a minimum of supervision and seeks guidance as appropriate

Accountability

Makes decisions that are timely and consistent with department, objectives, policies and procedures.

Ownership

Demonstrates sound judgment; accepts and benefits from constructive criticism

Professional Development Job Awareness

Participates in ongoing education as required.

Interested in learning more about our IT&S team? Check out this video from our leadership team! https : / / vimeo.com / 1038366426 / 2f1c2a76a5?ts=0&share=copy

Benefits and Perks :

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees' physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to :

Paid Time Off including Vacation, Holidays, and Sick Time

Retirement Plans

Medical and Prescription Drug Insurance

Dental and Vision Insurance

Disability and Life Insurance

Paid Parental Leave

Tuition Reimbursement

Student Loan Planning Support

Flexible Spending Accounts

Wellness Programs

Voluntary Benefits (e.g., Pet Insurance)

Community and Volunteer Opportunities

Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon

….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

LI-SK1