Fleet Training & Development Manager, Training Officer (NCS) - Department of General Services

Fleet Training & Development Manager

The Fleet Training & Development Manager is responsible for designing, implementing, and managing a comprehensive training program to support Baltimore City's fleet of over 5,000 vehicles and equipment across 27+ customer agencies. This role ensures that both fleet technicians and agency operators receive high-quality, up-to-date training that improves efficiency, enhances safety, and reduces repair costs. Working closely with Original Equipment Manufacturers (OEMs), third-party vendors, and agency leadership, the Fleet Training & Development Manager oversees the creation of customized curricula, manages the City's new Fleet Academy, and fosters a culture of continuous learning and operational excellence.

Essential Functions

• Provides clear direction, guidance, and leadership to Division Chiefs and managers with limited oversight from Deputy Director. Advises leadership on high-level, complex and sensitive issues.
• Participates with Division Chiefs and Fiscal Section to develop and administer creation / update of agency budget, participates in forecasting additional funds for staffing and resources. Works with Agency Director, Deputy Director, Assistant Training Program Development & Management
• Develop and maintain a fleet-wide training calendar and virtual training catalog to support ongoing learning. Integrate new technologies and best practices into training, including EV, telematics, and diagnostic advancements.
• Fleet Academy Leadership Partner with the Deputy Chief of Support Services to establish and manage the City's Fleet Academy. Coordinate with OEMs and third-party vendors to deliver specialized, hands-on, and virtual training programs tailored to City needs.
• Performance Monitoring & Evaluation Create systems to assess training effectiveness using feedback, data analysis, and operational metrics. Track improvements in repair quality, cost reductions, and operational efficiency to refine training content.
• Identify emerging fleet issues or failures and design targeted training modules to address gaps.
• Safety & Compliance Develop and deliver safety-focused training initiatives for technicians and operators. Lead safety seminars, toolbox talks, and emergency response drills to reduce risk and ensure compliance with regulations. Maintain current knowledge of safety certifications and industry standards.
• Resource & Budget Management Manage training budgets, ensuring programs are cost-effective and aligned with organizational goals. Collaborate with leadership to secure funding and explore cost-sharing opportunities with vendors and partner agencies.
• Continuous Improvement & Innovation Stay informed on industry trends, including EV adoption, VR / AR training methods, and emerging technologies. Foster a culture of continuous improvement by integrating modern, engaging training delivery methods.
• Attend conferences and check-in meetings with Agency senior staff and representatives of other agencies to ensure stakeholder engagement. Coordinates Agency's functions with other divisions within DGS and other City agencies. Also works collaboratively with internal and external partners by sharing resources and personnel when it is feasible to achieve shared goals. Participates needed on behalf of the Agency in the Emergency Operations Center (EOC) during emergency conditions. May represent the Agency by joining a variety of committees and / or projects.
• Meets and work with stakeholders to advocate, influence, and persuade them to support policies and priorities that will have a beneficial impact on the Agency and City. Represents the Director / Deputy Director at press conference and / or the Mayor's Office events as well as other public gatherings.
• Communicates with and responds to a variety of requests from both the City Council and the Mayor's Office when appropriate. Communicates with citizens and constituents regarding requests for services, complaint resolution, and General Services information / updates when appropriate; and manage via division leads to ensure expectations are met.
• Acts as liaison and / or represent on behalf of the Agency Director / Deputy Director when interfacing with other City Agencies, Community Walkthroughs and other activities.

Minimum Qualifications

Education : Have a bachelor's degree from an accredited college or university.

Experience : Have two (2) years of experience in technical, administrative, professional or project management work.

Preferred : A bachelor's degree in business administration, Public Administration, Management, or related field from an accredited college or university and four (4) years of experience in professional-level administrative, operations, or technical work. Previous work lead experience may be required.

Knowledge, Skills, and Abilities

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and / or Fingerprint screening and must be successfully completed.

Probation

All people, including current City employees, selected for this position must complete a mandatory six-month probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity / expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

Financial Disclosure :

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER