Inside Sales Account Rep

Job Description

Job Description

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple : to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

Inside Sales Account Representatives are responsible for retaining, upselling, initiating price improvement, and reducing lost business percentages year-over-year with existing accounts assigned, often for a specific territory. Primary responsibilities are to receive in-bound calls from current customers and to make outbound milk run calls for customer retention and contract renewals. This position uses problem solving skills on a daily basis to resolve customer inquiries and maintain strong customer relationships.

Responsibilities of Position :

• Oversee account management of existing lower revenue producing commercial customer accounts with a focus on customer satisfaction and quality of revenue
• Retain and develop long-term business relationships with existing customers through proactive and prompt resolution of customer concerns, and timely service agreement updates
• Conduct phone calls, and electronic communications to existing customers to foster relationships
• Develop and provide a thorough knowledge of Rumpke's available services, lines of business and pricing structure, while offering additional services to existing customers to increase revenue
• Respond to service cancellation requests with priority and follow-up in an attempt to save the business where possible
• Utilize the Company's CRM on a daily basis, scheduling and documenting activities, and developing customer profiles
• Maintain canceled customer list (prospects), flipping to Outside Sales Representatives for future sales
• Complete required Customer Service Agreements, reports, and other paperwork in a timely manner and in accordance with Company policy
• Regularly meet with management to review weekly sales activities and status of customers
• Perform other duties as assigned

Supervisory Responsibility :

Skills & Abilities Needed for Position :

Experience & Knowledge Needed for Position :

Physical Requirements in a Regular Workday :

Additional Working Conditions / Aspects :

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and / or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.