Senior Manager, Executive Communications

Senior Manager, Executive Communications

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

We are looking for a strategic communications professional with a passion for storytelling and proven experience supporting C-suite executives. The ideal candidate excels at creating compelling narratives, bringing rigorous attention to detail, and building strong relationships across teams. In this role, you will partner closely with PR, internal communications, social, content, and brand marketing to create, distribute, amplify, and measure executive communications, making them inspiring, modern, and deeply connected to target audiences.

This position will serve as a trusted communications partner and storyteller, focused primarily on ServiceNow's President and Chief Financial Officer. In collaboration with executive communications and the broader integrated team, this role will lead external visibility programs, social strategies, and thought leadership content while maintaining alignment with internal communications. The role will also contribute to M&A communications and support broader visibility programs where appropriate.

Responsibilities

Executive Visibility & Thought Leadership

• Build and lead an external communications framework for the CFO, ensuring alignment with PR, internal, and employee-facing messaging, while creating and updating materials that reflect evolving business priorities.
• Identify and secure high-profile speaking opportunities, pitch event organizers, and develop compelling messaging for external events.
• Prepare the CFO for key engagements through scripts, rehearsals, and briefing materials.
• Deliver high-quality executive-level content such as speeches, blogs, and social media.
• Play a key role in ServiceNow's annual Financial Analyst Day, partnering with business stakeholders on CFO-related messaging and deliverables.
• Provide support for external visibility and communications needs of other senior executives on a selective basis, as aligned with corporate priorities.

Content Development & Program Management

Collaboration & Alignment

To be successful in this role you have :

For positions in this location, we offer a base pay of $146,400 - $256,200, plus equity (when applicable), variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.