Field Support Analyst
YASMESOFT INCLos Angeles, CA, United StatesFull-time
Quick Apply
Field Support Analyst Los Angeles 12 Months Duties: Candidate will be supporting users within the office building they are working in ...Show more
Desktop Support AnalystTentek • Beverly Hills, California
Desktop Support Analyst
Tentek • Beverly Hills, California
30+ days ago
Job type
- Full-time
Job description
Desktop Support Analyst
Duties:
Qualifications
Duties:
- Troubleshoot hardware and software issues onsite and remotely, including on-air support.
- Equipment setups and moves.
- Computer imaging and configuration.
- Log, update and follow up on support requests in ticketing system.
- Ensure support meets the customer requirements as defined in the Service Level Agreements.
- Assist other groups in Technology with tasks required onsite.
- Assist with technical projects, including planning, implementing, assisting in the installation and setup of software products and hardware and other duties as assigned.
- Communicate any escalation of issues and/or feedback to proper management.
- Broadcast (Support Live Shots and Support and assist with major field events)
Qualifications
- Formal education preferred in a technical discipline.
- ITIL certified or knowledge.
- Knowledge of ITSM software package (ServiceNow, ZenDesk, BMC…).
- At least 3-4 years of experience in a desktop support environment.
- Passion for customer support and ability to adapt to different environments.
- Must be flexible, patient, and approachable.
- Ability to handle challenging support situations with a calm and methodical approach.
- Ability to quickly and appropriately prioritize multiple requests and bring them to successful resolution.
- Experience working with Microsoft Office 365, Windows and Mac environments. Okta, BOX,Goggle Drive and Workspace, Zoom, Slack experience a plus basic understanding of networks.
- Experience with supporting mobile devices: iOS and Android.
- Solid written and oral communication skills.
- Ability to lift and transport moderately heavy to heavy objects, such as computers and peripherals.
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Desktop Support Analyst • Beverly Hills, California
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