IT Support Specialist

Overview

Schedule - Shift - Hours Full-time - Days - 8 hours

The IT Support Specialist is responsible for the maintenance, configuration, and reliable operation of computer systems, both physical and virtual machines, mobile devices, printers, scanners, and other networked devices. Researches and troubleshoots hardware, network, and software issues, documents problems and solutions, and prioritizes incidents and requests with minimal impact to the end user. Coordinates with other IT sections and 3rd party vendors as needed. Manages user accounts, access and exchange requests, conference room equipment, and provides other services as appropriate. Also supports patients and their healthcare portal accounts.

MINIMUM QUALIFICATIONS

Education / Experience : Technical degree in Computer Science, certification, training, or equivalent; OR high school diploma or equivalent and one (1) year IT Support work experience

Licensure / Certification / Registration : N / A

PREFERRED QUALIFICATIONS

Education : N / A

Experience : N / A

Licensure / Certification / Registration : COMPTIA : A+, Net+ and Sec+

KNOWLEDGE, SKILLS AND ABILITIES

General knowledge of the following : 1) Computer hardware 2) Operating systems to include Windows OS, Mac OS, iOS, Android, and Linux 3) Familiarity of virtual environments and Citrix, 4) Can troubleshoot network devices, UPS systems, Servers, and applies patch management skills when necessary; 5) Understands and utilizes Windows Administrative Tools 6) Office products to include O365 and MDM enrollment. The IT Support Specialist has the ability to follow verbal or written instructions, describes problems in a clear and precise manner, exercises good judgment and accepts personal responsibility, effectively communicates orally and in writing, can perform independently and handle multiple assignments, and works well under stressful situations.

READING

• Intermediate : Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.

WRITING

SPEAKING

MATHEMATICAL SKILLS

REASONING ABILITY

PHYSICAL DEMANDS AND ENVIRONMENT

PHYSICAL DEMANDS

Ability to see, hear, sit, walk, and lift up to fifty (50) pounds on a daily basis; ability to maintain confidentiality

Stand - Continuously Over 2 / 3 (5.5 – 8 hours)

Walk - Continuously Over 2 / 3 (5.5 – 8 hours)

Sit - Frequently 1 / 3 to 2 / 3 (2.5 – 5.5 hours)

Use hands to finger, handle, or feel - Continuously Over 2 / 3 (5.5 – 8 hours)

Reach with hands and arms - Continuously Over 2 / 3 (5.5 – 8 hours)

Stoop, Squat, Kneel, or Crouch - Continuously Over 2 / 3 (5.5 – 8 hours)

Bending-repetitive forward - Continuously Over 2 / 3 (5.5 – 8 hours)

Talk or hear - Continuously Over 2 / 3 (5.5 – 8 hours)

LIFTING REQUIREMENTS

Up to 10 pounds - Continuously Over 2 / 3 (5.5 – 8 hours)

Up to 25 pounds - Continuously Over 2 / 3 (5.5 – 8 hours)

Up to 35 pounds - Frequently 1 / 3 to 2 / 3 (2.5 – 5.5 hours)

Up to 50 pounds - Occasionally Under 1 / 3 (1-2.5 hours)

WORK ENVIRONMENT

Typical Noise Level - Moderate noise (examples : business office with computers and printers, light traffic)

Employees working at a benefit eligible status have access to the following benefit plans :

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