Remitly is hiring : Senior Content Designer in Seattle

Overview Join to apply for the Senior Content Designer role at Remitly .

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money—we're here to move our global customers forward.

We’re looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that’s you and you're ready to do the most meaningful work of your career, we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About The Role

Come join Remitly’s growing content design practice! We’re seeking a senior UX content designer to join our mission of improving the financial services for immigrants and their families worldwide. We're looking for a senior UX content conversation designer to focus on our self-service experiences, including for our award-winning virtual assistant, integrations with WhatsApp, and other high priority UX content design projects. This is a content-focused role. The person in this role will collaborate side by side in close partnership with product design. You will report to the senior manager of product content and localization and play a key role in supporting content design team standards and team culture.

You Will Create seamless cross-platform conversational content experiences : develop end-to-end content for conversation flows that empower customers to send money across borders. Messaging platforms include WhatsApp, iMessage, Facebook Messenger, and WeChat, among others. Create and maintain content libraries to support efficiency, quality, and scaling.

Create empathetic content for our virtual assistant : write conversational scripts for Remitly's customer support virtual assistant and other conversational experiences. Make it easy for users to get answers or resolve issues using chat, and to hand off to human agents when needed. Iteratively improve content based on product team feedback, customer feedback and metrics, and UX research insights.

Optimize voice and tone : ensure content and messaging boost customer confidence by reflecting a respectful, customer-centric, and supportive tone. Deeply understand the customer context to meet customer needs.

Collaborate across teams and manage stakeholders : partner with product design, product management, and engineering to create a friction-free, customer-centric product experience. Work with legal, compliance, engineering, UX research, customer success, analytics, brand, marketing, and other teams to strategize and evolve how the user experience fits into Remitly's product strategy; prioritize work; and directly measure content impact.

Create and enhance content using AI : use generative AI and small and large language models to personalize conversations while ensuring the AI stays aligned with Remitly's values and guidelines.

Create content design and conversational UX standards : help raise the bar for content design. Ensure content is clear, complete, concise, confidence-boosting, on-brand, and easy to translate. Define, document, and evangelize guidelines for conversation and dialogue structure, multi-turn interactions, and elegant error handling. Contribute to the expansion and ongoing improvements of our content design standards, design and content systems, and resources for the global product team.

You Have 5 or more years of experience in content design, UX writing, or conversational UX, experience on virtual assistants or chatbots.

Experience using AI tools judiciously for generative content design, including prompt engineering and GPT creation.

Hands-on experience creating and tuning content for small and large language models (SLMs and LLMs) used as the foundation of conversational designs and virtual assistant experiences. Comfortable with NLP technologies, creating prompts, and tuning model responses to achieve accuracy in the content and the right tone. Familiar with conversational AI tools (like Rasa, Amazon Lex, or Dialogflow) and understand how NLP / NLU systems influence the audience's experience.

Cross-platform messaging knowledge. Experience creating conversations for messaging apps or multi-channel environments. Understand UX nuances of platforms like WhatsApp or WeChat and adapt work to them. Ideally also experience with third-party messaging services or SMS.

Familiarity with UX product accessibility best practices including WCAG and EUAA.

Experience working on global teams, including creating content for diverse international audiences, and working with localization and translation teams.

An empathetic, customer-focused, and tenacious approach to your work.

Compensation details The starting base salary range for this position is typically $136,000 - $170,000. In the U.S., Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role.

Our Benefits Flexible paid time off

Health, dental, and vision + 401k plan with company matching

Paid parental, medical, military and family care leave

Mental Health & Family Forming Benefits

Employee Stock Purchase Plan (ESPP)

Continuing education and travel benefits

Our Connected Work Culture : Driving Innovation, Together At Remitly, we believe that true innovation sparks when we come together. Our "Connected Work Culture" fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates consistent, meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their team’s specific needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations. Remitly is an E-Verify Employer. Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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