Standard Operating Procedure Analyst

SOP Writer Position

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. The Standard Operating Procedure (SOP) Writer will be responsible for designing, developing, and maintaining the SOP library within the Medical Pre-Payment Policy and Pre-Certification Management team. This role is essential for ensuring operational consistency, regulatory compliance, and the transfer of institutional knowledge. The SOP Writer acts as a bridge between technical experts, managers, and end-users, converting complex processes into clear, actionable documents that guide daily operations.

SOP Development

The SOP Writer will :

• Write, review, and update SOPs : Provide clear, step-by-step guidance on daily operations and complex processes.
• Analyze existing procedures : Identify areas for improvement or standardization.
• Develop SOP templates and checklists : Create standardized documents for organizational use.
• Conduct interviews and process observations : Capture tacit knowledge and undocumented steps.
• Coordinate with departments : Work with Quality Assurance, Regulatory Affairs, and Human Resources for SOP approvals.
• Maintain audit trails and version histories : Ensure all SOPs are properly documented and updated.
• Respond to audit requests : Provide necessary documentation for internal or external regulators.
• Create supplementary documentation : Develop FAQs, flowcharts, visuals, or reference guides.
• Participate in process improvement projects : Contribute expertise in workflow mapping and documentation.
• Train users : Educate staff on SOP access, interpretation, and compliance obligations.
• Monitor user adherence : Gather metrics on SOP effectiveness.

Process Improvement

Collaborate with teams to identify inefficiencies and areas where SOPs can improve consistency and quality.

Documentation

Ensure user-friendly formats to present SOPs in formats like flowcharts, diagrams, and checklists to aid comprehension.

Collaboration

Work with SMEs and staff to gather insights, clarify procedures, and validate content.

Training and Implementation

Support SOP rollout by participating in training sessions, creating supplementary materials, and answering user queries.

Document Management

Oversee SOP organization by managing the storage and lifecycle of SOPs within document management systems, ensuring easy accessibility and version control.

Continuous Improvement

Solicit feedback, monitor SOP effectiveness, and initiate improvements to enhance.

Required Qualifications

Experience : 3-5 years of progressive experience in clinical operations, with a focus on developing standard operating procedures (SOPs). Knowledge : Familiarity with medical terminology, healthcare policy, and governance is essential. Understanding of the Centers for Medicare & Medicaid Services (CMS) or other regulatory bodies is a significant asset. Skills : Exceptional organizational, communication, and time-management skills are critical. Technical Proficiency : High-level proficiency in productivity software such as Microsoft Office Suite (Word, Excel, PowerPoint) and other document management systems is necessary. Commitment : Dedication to fostering diversity, equity, inclusion, and a culture of continuous improvement.

Education

Bachelor's degree in English, Technical Writing, Communications, Business, or a related field; advanced degrees or certifications in technical writing are a plus.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is : $21.10 - $49.08

Great Benefits for Great People

We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include :

For more information, visit https : / / jobs.cvshealth.com / us / en / benefits

We anticipate the application window for this opening will close on : 12 / 06 / 2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex / gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.