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Director of Healthcare Staffing Operations (Remote)

Director of Healthcare Staffing Operations (Remote)

Prime PhysiciansNorth Sioux City, SD, US
1 day ago
Job type
  • Full-time
  • Remote
Job description

Job Description

Director of Healthcare Staffing Operations (Remote)

Prime Physicians is seeking a Director of Healthcare Staffing Operations to lead end-to-end operations across our healthcare staffing and services programs. The ideal leader brings deep agency-side experience, operational rigor, and a builder’s mindset to scale multi-state programs—especially those serving federal clients.

Must-Have (Non-Negotiable)

  • 8+ years of experience working at a healthcare staffing firm (agency). No exceptions.

Nice to Have

  • Registered Nurse (RN) background — preferred but not required
  • Federal client experience (IHS, VA, DHA, HHS) — preferred but not required
  • MBA or other master’s degree — a plus, not required

    • Job Overview

    You will own day-to-day and strategic operations for our healthcare staffing contracts, ensuring on-time, compliant delivery while driving margin, fill rate, and retention. This role reports to senior leadership and partners closely with Business Development, Finance, and Compliance.

    Key Responsibilities

  • Operational Leadership : Oversee Program Managers, and Credentialing teams; set goals, coach, and hold teams accountable to SLAs / KPIs (submittals→interviews→starts, time-to-fill, show rate, retention, gross margin).
  • Contract Operations : Lead all operations for federal contracts related to healthcare staffing and services; ensure adherence to contract terms, deliverables, reporting cadence, and change orders.
  • Workforce Delivery : Drive workforce planning, requisition prioritization, and fill strategy across Nursing, Allied, APPs, and Physicians; unblock escalations rapidly.
  • Credentialing & Compliance : Ensure Joint Commission / CMS compliance, state / federal requirements, background / I-9 / E-Verify, immunizations, licenses / certifications ; partner with QA on audits.
  • Process & Systems : Improve SOPs, playbooks, and handoffs across recruiting → credentialing → onboarding → timekeeping / payroll ; optimize ATS / CRM usage (Ceipal preferred) and reporting.
  • Stakeholder Management : Serve as the executive point of contact for client program leads; run QBRs, performance reviews, and corrective action plans when needed.
  • Financial Discipline : Monitor bill / pay stewardship, pricing, discounts, and write-offs; forecast starts, revenue, and gross margin; collaborate with Finance on targets.
  • Risk & Issue Management : Anticipate risks (licensure delays, site onboarding, traveler housing, cancellations) and implement mitigation plans.
  • People & Culture : Recruit, develop, and retain high-performing operations talent; reinforce a metrics-driven, ethical, and service-oriented culture.

    • Qualifications

  • Bachelor’s degree required; MBA preferred (or equivalent leadership experience).
  • Proven success leading multi-team operations in a healthcare staffing agency environment.
  • Familiarity with federal contract nuances (security, onboarding, reporting) preferred.
  • Strong command of credentialing / compliance workflows and healthcare licensure dynamics.
  • Data-driven operator with excellent communication, negotiation, and stakeholder skills.
  • Proficiency with ATS / CRM (Ceipal preferred) and productivity / reporting tools.

    • Location & Travel

  • Remote (U.S.) with occasional travel.
  • Geographical proximity to Sioux City is a plus , not required.
  • Travel requirement (one of the following) :
  • 2–3 days per month in Sioux City , or
  • 5 consecutive days every two months in Sioux City .

    • Compensation & Benefits

  • Competitive base salary with leadership bonus eligibility.
  • Comprehensive benefits (medical / dental / vision), PTO, paid holidays, and 401(k).

    • Application Instructions

    Please send your resume and a short cover letter highlighting :

  • Your agency-side healthcare staffing leadership experience (years, team sizes, modalities).
  • Examples of KPI improvements you led (time-to-fill, starts, retention, GM).
  • Experience with federal healthcare programs (if applicable).
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    Director Of Operation • North Sioux City, SD, US

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