Manager, Contracting Operations

About Spark Advisors

Were Spark, a mission-driven company helping independent Medicare brokers build the insurance business of their dreams. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.

In just four years, weve partnered with over 5,000 brokers and enrolled over 100,000 beneficiaries, making us the fastest-growing Medicare brokerage in the country. Brokers love us : during this period of intense growth, weve maintained an NPS of 91, a client retention rate of 93%, and weve helped brokers grow on average >

100% since partnering with us.

Its an exciting time to be at Spark. Our diverse, remote-first team comes from leading technology, healthcare, and insurance companies, and has grown from 40 to 70 in the last year. Most recently, weve raised a Series B from leading investors who share our ambition.

Join us : were always on the lookout for sharp, talented, empathetic teammates.

Summary

Spark is hiring a Manager of Contracting Operations responsible for ensuring our agents continue to receive the industrys best contracting services while we grow and scale our agent footprint. This role will require extensive experience leading high-performing operations teams that streamline internal processes while working directly with external partners. It requires an obsession with driving efficiency, extreme attention to detail, and passion for process-design.

You will report directly to the Director of Agency Operations and partner with them closely to ensure fast feedback loops while we upgrade our internal systems.

Key Responsibilities

Establish the north star for the contracting operations team

Hire, train, and performance manage a team of 8 - 10 associates

Balance workload across many types of tasks

Determine & track SLAs

Hold associates accountable through reporting and quality assurance processes

Hire effectively to ensure we can support contracting volume

Resolve escalations when things go wrong

Drive team efficiency

Identify opportunities to automate internal processes, and increase efficiency per employee by changing policies and processes

Flag recurring inbounds and reduce them by coordinating with marketing, product, and support teams

Advocate for product investments that will push agents to self-serve and / or streamline their requests

Maintain 3rd party tools to assist with volume reduction and team efficiency

Provide feedback to the organization around agent behavior

Skills Knowledge and Expertise

Extensive experience building high-performing operations or support teams

Relentless focus on driving process efficiencies

Extreme attention to detail

Analytical and innovative mindset; comfort with dashboards and reporting.

Passion for improving the user experience

Ability to influence and lead others through empathy

Excellent written and verbal communication skills

Compensation

Our salary ranges are based on paying competitively for our companys size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Spark. In accordance with New York City, Colorado, California, and other applicable laws, Spark is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is

listed below

• . We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.

Base Salary

$110,000

$120,000

USD

Why you should join our team

By joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.

We strive to help you and your family thrive. We're committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer :

Equity compensation

Health care, including dental and vision through our PEO Sequoia

Flexible work location; co-working available

401k

Paid Time Off

Monthly Remote Work Stipend (help cover costs of home-office needs)

Paid Parental Leave

Up to 12 weeks for birthing parents

Up to 8 weeks for non-birth parents

11 paid holidays

Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi

At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.